Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Zoho Desk in one click via OAuth and helps you triage and resolve customer support tickets, running 30 Zoho Desk actions for you like Get Article, List Tickets, and Find Contact. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Zoho Desk and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Zoho Desk and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Zoho Desk and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Zoho Desk every Monday.”
— you, in Slack or Teams
“Watch Zoho Desk for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Zoho Desk actions, runs the work, and reports back. No workflows to build.
Lists every field configured on a Zoho Desk module (defaults to Tickets), including each field's apiName, displayLabel, type, and for picklist fields - the allowedValues array. Useful for discovering valid picklist values (e.g. for status, priority, channel, category, subCategory, classification) before creating or routing tickets.
Lists the departments configured in the organization, with optional filtering by enabled/disabled state. Use this to drive workflows by department name lookups instead of hardcoded department IDs.
Updates an existing ticket.
Updates an existing comment on a ticket.
Updates details of an existing contact.
Sends an email reply.
Searches for tickets in your help desk.
Searches for knowledge base articles.
Lists all tickets in your help desk with optional filtering.
Get a list of threads for a specified ticket.
Retrieves all comments for a specified ticket.
List attachments for a specific ticket.
Lists root knowledge base categories for a help center.
Lists the help centers configured in an organization.
List all conversations for a ticket.
Lists knowledge base articles for a help center.
Retrieve details for a specified ticket.
Retrieves details of a specific comment on a ticket.
Retrieves the edit history of a specific ticket comment.
Retrieve details for a specific thread belonging to a ticket.
Retrieves the details of a knowledge base article.
Finds or create a contact.
Searches for contacts in your help desk portal.
Download a specific attachment belonging to a thread of a ticket.
Deletes a specific comment from a ticket.
Creates a ticket in your helpdesk.
Creates a contact in your help desk portal.
Creates an account in your help desk portal.
Adds a comment to a ticket.
Attaches a file to a ticket.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Zoho Desk and flag the urgent ones." "Draft replies to the open tickets in Zoho Desk and queue them for my approval." Plain English, any tool.
Viktor opens Zoho Desk, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Zoho Desk AI agent is an AI that connects to your Zoho Desk account and completes work in it - it doesn't just answer questions about Zoho Desk, it takes the actions. Viktor is that agent: an AI employee that works in Zoho Desk on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zoho Desk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Omnichannel customer service software to delight and retain customers.
One-click OAuth - Viktor never sees your password, and you can revoke access at any time.
Review-first approvals: sensitive Zoho Desk actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Zoho Desk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Zoho Desk from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Zoho Desk, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
