Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Trengo AI employee
Viktor works in Trengo for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Trengo and helps you triage and resolve customer support tickets, running 34 Trengo actions for you like Get Label, Get Block, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in Trengo and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Trengo?
Viktor connects to your Trengo account and completes work in it. He doesn't just answer questions about Trengo, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Trengo actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Trengo
Customer service software
Use Trengo from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Trengo, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Trengo work on a schedule, like a weekly Trengo summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by Trengo.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 34 Trengo actions, chains them together
Runs in Trengo
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Trengo?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Trengo and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Trengo and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Trengo every Monday.”
— you, to @Viktor
“Watch Trengo for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with Trengo?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Trengo?
Ask in plain English from your workspace. Viktor picks the right Trengo actions, runs the work, and reports back. No workflows to build.
- Other
List To User ID Options
Retrieves available options for the To User ID field.
- Other
List Ticket Result ID Options
Retrieves available options for the Ticket Result ID field.
- Other
List Ticket ID Options
Retrieves available options for the Ticket ID field.
- Other
List Team ID Options
Retrieves available options for the Team ID field.
- Other
List Label ID Options
Retrieves available options for the Label ID field.
- Help Center
List Help Center ID Options
Retrieves available options for the Help Center ID field.
- Other
List Channel ID Options
Retrieves available options for the Channel ID field.
- Other
Send A WhatsApp Message Template
Sends a WhatsApp message template.
- Other
Send A Ticket Message
Send a message to a ticket.
Works with your stack
Viktor uses Trengo together with your other tools
Ask for outcomes that span tools - Viktor pulls from Trengo, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Trengo integration FAQ
Yes. Trengo is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Trengo from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Trengo, then paste an API key from your Trengo account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 34 Trengo actions, including Get Label, Get Block, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Trengo actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
Start for free today. No credit card required.