Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Trengo AI employee
Viktor is an AI employee that connects to Trengo and helps you triage and resolve customer support tickets, running 34 Trengo actions for you like Get Label, Get Block, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in Trengo and reports back. Viktor connects with a scoped API key.
Works in Slack & Microsoft Teams
What is a Trengo AI agent?
A Trengo AI agent is an AI that connects to your Trengo account and completes work in it - it doesn't just answer questions about Trengo, it takes the actions. Viktor is an AI employee that works in Trengo on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Trengo actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Trengo
Customer service software
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 34 Trengo actions, chains them together
Runs in Trengo
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Trengo?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Trengo and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Trengo and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Trengo every Monday.”
— you, to @Viktor
“Watch Trengo for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Trengo?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Trengo?
Ask in plain English from your workspace. Viktor picks the right Trengo actions, runs the work, and reports back. No workflows to build.
- Other
List To User ID Options
Retrieves available options for the To User ID field.
- Other
List Ticket Result ID Options
Retrieves available options for the Ticket Result ID field.
- Other
List Ticket ID Options
Retrieves available options for the Ticket ID field.
- Other
List Team ID Options
Retrieves available options for the Team ID field.
- Other
List Label ID Options
Retrieves available options for the Label ID field.
- Help Center
List Help Center ID Options
Retrieves available options for the Help Center ID field.
- Other
List Channel ID Options
Retrieves available options for the Channel ID field.
- Other
Send A WhatsApp Message Template
Sends a WhatsApp message template.
- Other
Send A Ticket Message
Send a message to a ticket.
Works with your stack
Viktor uses Trengo together with your other tools
Ask for outcomes that span tools - Viktor pulls from Trengo, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 50,000+ teams
The moment Viktor becomes part of the team.
Trengo integration FAQ
Yes. Trengo is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Trengo from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.