Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Trengo with a scoped API key and helps you triage and resolve customer support tickets, running 34 Trengo actions for you like Get Label, Get Block, and Get Ticket. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Trengo and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Trengo and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Trengo and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Trengo every Monday.”
— you, in Slack or Teams
“Watch Trengo for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Trengo actions, runs the work, and reports back. No workflows to build.
Retrieves available options for the To User ID field.
Retrieves available options for the Ticket Result ID field.
Retrieves available options for the Ticket ID field.
Retrieves available options for the Team ID field.
Retrieves available options for the Label ID field.
Retrieves available options for the Help Center ID field.
Retrieves available options for the Channel ID field.
Sends a WhatsApp message template.
Send a message to a ticket.
Send a message as a bot in the Team Chat.
This action can be used to easily send a message or an email without having to think about contacts or tickets.
Remove a label from a ticket.
Logs a phone call from external VOIP applications.
List tickets according to the specified criteria.
List messages from a ticket.
List all labels.
List all help centers.
List articles from a help center according to the specified criteria.
List all quick replies.
List all categories in a help center.
List all blocks in a help center.
Get a specific ticket.
Get a message by ID.
Get a label by ID.
Get a specific help center.
Retrieve the full email content for a specific ticket message. Use this when emailmessage.collapsed is true in the List Messages response.
Get a specific category.
Get a specific block.
Get a specific article.
Finds contacts with the given term.
Creates a contact. If a contact with given identifier already exists, returns it.
Close a ticket.
Attach a label to a ticket.
Assign a Trengo ticket to a user or a team.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Trengo and flag the urgent ones." "Draft replies to the open tickets in Trengo and queue them for my approval." Plain English, any tool.
Viktor opens Trengo, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Trengo AI agent is an AI that connects to your Trengo account and completes work in it - it doesn't just answer questions about Trengo, it takes the actions. Viktor is that agent: an AI employee that works in Trengo on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Trengo actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Customer service software
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive Trengo actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Trengo is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Trengo from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Trengo, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
