Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Help Scout AI employee
Viktor works in Help Scout for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Help Scout and helps you triage conversations and draft replies from your Docs articles, running 11 Help Scout actions for you like List Docs sites, Get Docs article, and Create Docs article. Ask in plain English from your workspace; Viktor does the work in Help Scout and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Help Scout?
Viktor connects to your Help Scout account and completes work in it. He doesn't just answer questions about Help Scout, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Help Scout actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Help Scout
Help Scout Docs, the knowledge base in Help Scout. Viktor is an independent product. It is not affiliated with, endorsed by or sponsored by Help Scout, and Help Scout is a trademark of its owner.
Use Help Scout from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Help Scout, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Help Scout work on a schedule, like a weekly Help Scout summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 11 Help Scout actions, chains them together
Runs in Help Scout
Helps you triage conversations and draft replies from your Docs articles - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Help Scout?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Every morning, post the new and urgent Help Scout conversations here.”
— you, to @Viktor
“Draft a reply to this Help Scout conversation from our Docs articles and add an internal note for me to approve.”
— you, to @Viktor
“Tag the shipping conversations in Help Scout and assign them to me.”
— you, to @Viktor
“What were this week's contact reasons in Help Scout, going by our tags, and which questions have no Docs article?”
— you, to @Viktor
How it works
How does Viktor work with Help Scout?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Help Scout?
Ask in plain English from your workspace. Viktor picks the right Help Scout actions, runs the work, and reports back. No workflows to build.
- Other
List Docs sites
Lists your Help Scout Docs sites.
- Other
List Docs collections
Lists the collections of one Docs site or all of them.
- Other
List Docs categories
Lists a collection's categories with their article counts.
- Other
List collection articles
Lists the articles in a Docs collection.
- Other
List category articles
Lists the articles in a Docs category.
- Other
Search Docs articles
Searches your Docs articles by keyword, across the account or within one site or collection.
- Docs Article
Get Docs article
Reads one Docs article with its full text, categories and related articles.
- Other
List related articles
Lists the articles related to a Docs article.
- Docs Article
Create Docs article
Creates an article in a Docs collection, unpublished unless you say otherwise.
Works with your stack
Viktor uses Help Scout together with your other tools
Ask for outcomes that span tools - Viktor pulls from Help Scout, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Help Scout integration FAQ
Yes. Help Scout is one of the 9,800+ tools Viktor connects to, as one of Viktor's native, deepest integrations. Once connected, anyone on your team can put Viktor to work in Help Scout from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Help Scout, then paste an API key from your Help Scout account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 11 Help Scout actions, including List Docs sites, Get Docs article, and Create Docs article - and chain them with other tools in a single request. In practice that means Viktor helps you triage conversations and draft replies from your Docs articles. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Help Scout actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
Start for free today. No credit card required.