Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Loading
Viktor is an AI employee that connects to Zendesk in one click via OAuth and helps you triage and resolve customer support tickets, running 33 Zendesk actions for you like Get Macro, List Macros, and Get Article. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Zendesk and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Zendesk and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Zendesk and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Zendesk every Monday.”
— you, in Slack or Teams
“Watch Zendesk for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Zendesk actions, runs the work, and reports back. No workflows to build.
Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets.
Updates a ticket.
Update the state or subject of a Zendesk side conversation.
Set tags on a ticket (replaces all existing tags).
Sets one or more custom field values on a ticket.
Searches for tickets using Zendesk's search API.
Search for macros by name.
Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search.
Searches Help Center community posts.
Searches Help Center articles.
Reply to an existing Zendesk side conversation. Zendesk requires recipients on every reply, so pass the participants the reply should go to.
Remove specific tags from a ticket.
Retrieves a list of tickets.
Retrieves all comments for a specific ticket.
Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use Get Side Conversation to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes).
Retrieves all macros.
Retrieves available options for the Macro Category field.
Retrieves all locales.
Retrieves available options for the Fields field.
Retrieves a list of dynamic content items. Note: Dynamic content is available only on the Professional plan and above.
Retrieves a list of articles.
Lists all active shared and personal macros available to the current user.
Retrieves information about a specific user.
Retrieves information about a specific ticket.
Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use List Side Conversations to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes).
Retrieves a macro by its ID.
Retrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above.
Retrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above.
Retrieves an article by its ID.
Deletes a ticket.
Creates a ticket.
Create a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants. Requires the Zendesk Collaboration add-on. Use List Side Conversations to inspect existing conversations.
Add tags to a ticket (appends to existing tags).
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Zendesk and flag the urgent ones." "Draft replies to the open tickets in Zendesk and queue them for my approval." Plain English, any tool.
Viktor opens Zendesk, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Zendesk AI agent is an AI that connects to your Zendesk account and completes work in it - it doesn't just answer questions about Zendesk, it takes the actions. Viktor is that agent: an AI employee that works in Zendesk on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zendesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
One-click OAuth - Viktor never sees your password, and you can revoke access at any time.
Review-first approvals: sensitive Zendesk actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Zendesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Zendesk from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Zendesk, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
