Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Zendesk AI employee
Viktor is an AI employee that connects to Zendesk and helps you triage and resolve customer support tickets, running 33 Zendesk actions for you like Get Macro, List Macros, and Get Article. Ask in plain English from your workspace; Viktor does the work in Zendesk and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What is a Zendesk AI agent?
A Zendesk AI agent is an AI that connects to your Zendesk account and completes work in it - it doesn't just answer questions about Zendesk, it takes the actions. Viktor is an AI employee that works in Zendesk on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zendesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 33 Zendesk actions, chains them together
Runs in Zendesk
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Zendesk?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Zendesk and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Zendesk and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Zendesk every Monday.”
— you, to @Viktor
“Watch Zendesk for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Zendesk?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Zendesk?
Ask in plain English from your workspace. Viktor picks the right Zendesk actions, runs the work, and reports back. No workflows to build.
- Other
Upload Ticket Attachments
Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets.
- Ticket
Update Ticket
Updates a ticket.
- Side Conversation
Update Side Conversation
Update the state or subject of a Zendesk side conversation.
- Ticket Tags
Set Ticket Tags
Set tags on a ticket (replaces all existing tags).
- Other
Set Custom Ticket Fields
Sets one or more custom field values on a ticket.
- Tickets
Search Tickets
Searches for tickets using Zendesk's search API.
- Macros
Search Macros
Search for macros by name.
- Other
Search Help Center
Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search.
- Other
Search Community Posts
Searches Help Center community posts.
Works with your stack
Viktor uses Zendesk together with your other tools
Ask for outcomes that span tools - Viktor pulls from Zendesk, cross-references the rest of your stack, and delivers one finished result.
Related
More Marketing integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 50,000+ teams
The moment Viktor becomes part of the team.
Zendesk integration FAQ
Yes. Zendesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Zendesk from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.