Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Zendesk AI employee
Viktor works in Zendesk for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Zendesk and helps you triage and resolve customer support tickets, running 30 Zendesk actions for you like Search, Get User, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in Zendesk and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What can your AI employee do in Zendesk?
Viktor connects to your Zendesk account and completes work in it. He doesn't just answer questions about Zendesk, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zendesk actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Zendesk
Zendesk is customer service software for support tickets, customers, organizations and a Help Center. Viktor connects to it with Zendesk sign-in (OAuth). Viktor is not affiliated with or endorsed by Zendesk.
Use Zendesk from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Zendesk, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Zendesk work on a schedule, like a weekly Zendesk summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 30 Zendesk actions, chains them together
Runs in Zendesk
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Zendesk?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Zendesk and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Zendesk and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Zendesk every Monday.”
— you, to @Viktor
“Watch Zendesk for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with Zendesk?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Zendesk?
Ask in plain English from your workspace. Viktor picks the right Zendesk actions, runs the work, and reports back. No workflows to build.
- Other
Search
Searches tickets, users, organizations and groups with Zendesk's query syntax.
- Other
Count Search Results
Counts how many records match a search, without returning them.
- Other
Export Search Results
Returns search results beyond the 1,000-result search limit, one record type at a time.
- Ticket
Get Ticket
Gets one ticket: subject, description, status, priority, requester, assignee, tags and custom fields.
- Other
Get Tickets By IDs
Gets up to 100 tickets in one call.
- Other
Get Ticket Metrics
Gets a ticket's reply count, reopens, first reply and resolution times.
- Other
List Ticket Comments
Lists a ticket's public replies and internal notes.
- Other
List Ticket Audits
Lists a ticket's change history.
- Other
List Views
Lists the shared and personal views you can use.
Works with your stack
Viktor uses Zendesk together with your other tools
Ask for outcomes that span tools - Viktor pulls from Zendesk, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Zendesk integration FAQ
Yes. Zendesk is one of the 9,800+ tools Viktor connects to, in one click via OAuth. Once connected, anyone on your team can put Viktor to work in Zendesk from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Zendesk, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time.
Viktor can run 30 Zendesk actions, including Search, Get User, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Zendesk actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
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