Connect your stack
Link HubSpot, your support tool, Stripe, and Gmail via OAuth. About 10 minutes, no engineering.
Solutions · Customer Success
Half the prep. Twice the customer time.
Viktor works in Slack and Teams and runs the prep behind your CS team: triaging tickets, building QBR decks, and flagging renewal risk across your stack. Your CSMs stop preparing for customers and start talking to them.
$100 in free credits
No credit card required
Sarah Lin9:14 AM
@Viktor12 renewals in May (~$487K ARR). Pull each account's health, flag the risky ones with the reason, and draft a renewal email per account. Drop it in a sheet for my 2pm with Marcus.
ViktorAPP9:20 AM
Done. 12 accounts scored: 3 critical, 4 watch, 5 healthy.
$487K up for renewal, $187K at material risk.
✅ Sheet: May-Renewals-Health.gsheet
✅ 12 Gmail drafts saved (unsent, your call)
🔴 Critical: Northwind ($84K), Kestrel Health ($61K), Blackbird ($42K)
How it works
Maya1:23 PM
@Viktor Northwind's renewal is creeping up and they've gone quiet. what's their health looking like? draft me a check-in if it's rough 👀
ViktorAPP2:43 PM
Say less. Pulling Northwind's health across HubSpot, Zendesk, and product usage. If it's shaky I'll have a check-in drafted (unsent, your call) before you've finished this thread.
Message Viktor like a teammate
"Brief me before I reply to this ticket." "Scan my book for what needs attention this week." Real sentences, not commands.
ViktorAPP8:00 AM
Northwind save play, ready.
🔴 renews May 18
✅ One-pager built, AE looped in, $84K flagged at-risk
Yours: the check-in to the new admin.
Review the artifact
Viktor delivers a sheet, draft, or deck. Customer-facing actions wait for your approval. You get back the hours you used to spend prepping.
Open every ticket already briefed.
Most of a CSM's day is tickets. Most of that time is gathering context across HubSpot, Zendesk, Linear, and Stripe before they can even start replying. Viktor reverses that.
Walk into every ticket with complete context.
Viktor pulls the customer's last 60 days into one Slack response: previous tickets, NPS history, contract details, related engineering fixes, and last-touch history. Your CSMs stop swivel-chairing across five tools to figure out who they're talking to.
Liam Smith9:14 AM
@Viktor Sterling Capital ticket #4471 just escalated to me. Brief me before I reply.
ViktorAPP9:15 AM
Sterling Capital ($82K, Tier 1, renews Aug 12).
Mark Chen's 3rd ticket in 14 days, same export issue. Previous 2 closed with macros.
Account context:
• NPS 9 → 5 in March: "took 4 days to hear back last time"
• CSAT 4.6 → 3.8 over 60 days
What changed: eng shipped the export fix 4/22. Mark was never told.
Move: lead with the fix, own the gaps, offer a 15-min call.
Draft attached, under your name.
Know the customer before you open the ticket.
Viktor pulls the last 60 days into one Slack reply: past tickets, NPS, contract, related fixes. Your CSMs stop opening five tabs to remember who they're talking to.
Diego Romero9:02 AM
@Viktor 23 tickets in my Zendesk queue from overnight. Triage and draft replies. Flag what needs me.
ViktorAPP9:08 AM
23 tickets, sorted:
✅ 18 drafts ready to send (macros under your name)
✅ 3 routed to eng (Linear VIG-2841 to 2843)
⏳ 2 need you:
• Cardinal Energy ($180K): legal escalation
• Solstice Apparel: feature request worth a real conversation
Your inbox: 5 items instead of 23.
Walk into QBRs already prepared.
One Slack message turns an account into a finished QBR deck. Viktor pulls adoption, ticket history, billing, and the last call quotes, then saves it to Drive ready to present.
Marcus Tan10:12 AM
@Viktor Build me the QBR deck for Helix BioTech. Thursday 2pm with their VP Ops. $220K account.
ViktorAPP10:18 AM
12-slide deck ready: HelixBioTech-QBR-May2026.gslides
Pulled adoption, tickets, invoices, and 4 call quotes from your stack.
• Expansion ask: Reports stuck at 8/20 seats → +$48K
• Q1 ask "audit log for compliance" shipped 4/9, slide 7 demos it
• Risk: VP Ops flagged "budget review in July" (Gong clip embedded)
Logged to HubSpot timeline.
Stay ahead of every account in your book.
Every Monday, Viktor scans your book and posts only the accounts that need you. Healthy accounts stay quiet, so your team works the three that matter this week.
Sarah Lin8:30 AM
@Viktor Weekly check on my enterprise book (15 accounts, $1.2M ARR). What needs me this week?
ViktorAPP8:36 AM
3 accounts need attention. 12 are healthy.
🔴 Northwind Logistics ($84K, renews May 18) DAU 47 → 11 since Feb. Champion left 3/14. Drafted check-in to new admin, suggested 30-min sync.
🟡 Helix BioTech ($220K, renews Sep) VP Ops mentioned "budget review July" on 4/17 Gong call. Worth getting the exec sponsor in before then. Drafted intro to Fryd.
🟢 Hawthorn Retail ($120K, renews Nov) 47/50 seats used (was 38). Gong 4/29: "onboarding LATAM team in May." Expansion play, +$72K. Created HubSpot deal, looped in their AE. Posted summary to #cs-leadership.
Trusted & secure
All integrations connect via OAuth or secure API.
and 3000+ more
Works alongside your existing CS platform.
SOC 2 compliant
What teams say after putting Viktor to work.
Questions people ask before adding Viktor
No, by default. Every customer-facing email or ticket reply is drafted, not sent. Gmail drafts, Zendesk macros saved under your name. You hit send. Internal actions (Slack messages to your own team, sheet updates, Linear tickets) can run autonomously if you want, but anything customer-facing defaults to draft + approval.
Stop spending your week in spreadsheets.
Setup takes ten minutes. Your first renewal scan usually takes less.
No credit card required.
$100 in free credits