Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Help Scout AI employee
Viktor works in Help Scout for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Help Scout and helps you triage conversations and draft replies from your Docs articles, running 44 Help Scout actions for you like Get tag, Add note, and Get user. Ask in plain English from your workspace; Viktor does the work in Help Scout and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What can your AI employee do in Help Scout?
Viktor, the AI employee, connects to Help Scout through Help Scout's own sign-in. He reads your conversations, sums up what came in, drafts replies and internal notes, sets tags, status and assignees, and looks up a customer's past conversations. With a Help Scout Docs API key he also searches and reads your Docs articles, so replies draw on your knowledge base. By default nothing is sent or changed in Help Scout until you approve it.
Help Scout Docs: Docs has its own API key, separate from the Inbox sign-in. Connect it as Help Scout Docs and Viktor can list your sites, collections and categories, search and read articles, and create or update an article when you ask.
Approvals: replies, notes, tag, status and assignee changes, customer edits and Docs article changes wait for your OK by default, and an admin can switch that off per action. Viktor can also save a reply as a draft in Help Scout, so every reply your customers get comes from your team.
Permissions: Viktor acts as the Help Scout user who connected and only sees the inboxes and conversations that user's role allows. Help Scout's sign-in has no narrower scopes, so its consent screen asks for access to the Help Scout API as a whole. Viktor never trains models on your data.
Viktor is an independent product. It is not affiliated with, endorsed by or sponsored by Help Scout, and Help Scout is a trademark of its owner.
Setup: in Viktor, open Integrations, pick Help Scout, click Connect, sign in to Help Scout and click Authorize. For Docs, open Integrations, pick Help Scout Docs and paste a Docs API key from Help Scout (Your Profile > Authentication > API Keys). You can disconnect either one at any time.
What teams use Viktor for in Help Scout
- Every morning he posts the new and urgent conversations to your support channel in Slack or Teams, so the team starts with a clear queue.
- When a customer writes in, he pulls up their past conversations, drafts a reply from your Docs articles and adds an internal note for you to approve.
- Each Friday he counts contact reasons from your tags and lists the questions your Docs have no article for.
About Help Scout
Simple Customer Service Software and Education
Use Help Scout from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Help Scout, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Help Scout work on a schedule, like a weekly Help Scout summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 44 Help Scout actions, chains them together
Runs in Help Scout
Helps you triage conversations and draft replies from your Docs articles - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Help Scout?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Every morning, post the new and urgent Help Scout conversations here.”
— you, to @Viktor
“Draft a reply to this Help Scout conversation from our Docs articles and add an internal note for me to approve.”
— you, to @Viktor
“Tag the shipping conversations in Help Scout and assign them to me.”
— you, to @Viktor
“What were this week's contact reasons in Help Scout, going by our tags, and which questions have no Docs article?”
— you, to @Viktor
How it works
How does Viktor work with Help Scout?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Help Scout?
Ask in plain English from your workspace. Viktor picks the right Help Scout actions, runs the work, and reports back. No workflows to build.
- Conversations
List conversations
Lists conversations, newest first, filtered by inbox, folder, status, tag, assignee or date.
- Conversations
Search conversations
Finds conversations with Help Scout's search syntax, for example by customer email, subject, message text or tag.
- Conversation
Get conversation
Reads one conversation: subject, status, inbox, assignee, customer, tags and custom fields.
- Other
List conversation threads
Reads a conversation's threads: customer messages, replies, internal notes, status changes and assignments.
- Conversation
Create conversation
Creates a conversation in an inbox for a customer, with its first message or note.
- Other
Reply to conversation
Replies to the customer, or saves the reply as a draft in Help Scout for your team to send.
- Other
Add note
Adds an internal note to a conversation. Notes are never sent to the customer.
- Conversation
Update conversation
Changes one property of a conversation: subject, status, assignee, inbox or customer.
- Other
Update conversation status
Sets a conversation to active, pending, closed or spam.
Works with your stack
Viktor uses Help Scout together with your other tools
Ask for outcomes that span tools - Viktor pulls from Help Scout, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Help Scout integration FAQ
Yes. Help Scout is one of the 9,800+ tools Viktor connects to, as one of Viktor's native, deepest integrations. Once connected, anyone on your team can put Viktor to work in Help Scout from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Help Scout, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time.
Viktor can run 44 Help Scout actions, including Get tag, Add note, and Get user - and chain them with other tools in a single request. In practice that means Viktor helps you triage conversations and draft replies from your Docs articles. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Help Scout actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
Start for free today. No credit card required.