Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Help Scout AI employee
Viktor is an AI employee that connects to Help Scout and helps you triage and resolve customer support tickets, running 12 Help Scout actions for you like List Tags, Send Reply, and Get Tag by ID. Ask in plain English from your workspace; Viktor does the work in Help Scout and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What is a Help Scout AI agent?
A Help Scout AI agent is an AI that connects to your Help Scout account and completes work in it - it doesn't just answer questions about Help Scout, it takes the actions. Viktor is an AI employee that works in Help Scout on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Help Scout actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Help Scout
Simple Customer Service Software and Education
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 12 Help Scout actions, chains them together
Runs in Help Scout
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Help Scout?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Help Scout and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Help Scout and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Help Scout every Monday.”
— you, to @Viktor
“Watch Help Scout for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Help Scout?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Help Scout?
Ask in plain English from your workspace. Viktor picks the right Help Scout actions, runs the work, and reports back. No workflows to build.
- Other
Update Conversation
Updates a conversation.
- Other
Send Reply
Sends a reply to a conversation. Be careful as this sends an actual email to the customer.
- Other
List User ID Options
Retrieves available options for the User ID field.
- Other
List Tags
Lists all tags in Help Scout.
- Other
List Tag ID Options
Retrieves available options for the Tag ID field.
- Other
List Customer ID Options
Retrieves available options for the Customer ID field.
- Other
List Conversation ID Options
Retrieves available options for the Conversation ID field.
- Other
Get Tag by ID
Gets a tag by its ID.
- Other
Get Conversation Threads
Retrieves the threads of a specific conversation.
Works with your stack
Viktor uses Help Scout together with your other tools
Ask for outcomes that span tools - Viktor pulls from Help Scout, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 50,000+ teams
The moment Viktor becomes part of the team.
Help Scout integration FAQ
Yes. Help Scout is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Help Scout from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.