Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Help Scout in one click via OAuth and helps you triage and resolve customer support tickets, running 12 Help Scout actions for you like List Tags, Send Reply, and Get Tag by ID. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Help Scout and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Help Scout and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Help Scout and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Help Scout every Monday.”
— you, in Slack or Teams
“Watch Help Scout for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Help Scout actions, runs the work, and reports back. No workflows to build.
Updates a conversation.
Sends a reply to a conversation. Be careful as this sends an actual email to the customer.
Retrieves available options for the User ID field.
Lists all tags in Help Scout.
Retrieves available options for the Tag ID field.
Retrieves available options for the Customer ID field.
Retrieves available options for the Conversation ID field.
Gets a tag by its ID.
Retrieves the threads of a specific conversation.
Retrieves the details of a specific conversation.
Creates a new customer record in Help Scout.
Adds a note to an existing conversation in Help Scout.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Help Scout and flag the urgent ones." "Draft replies to the open tickets in Help Scout and queue them for my approval." Plain English, any tool.
Viktor opens Help Scout, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Help Scout AI agent is an AI that connects to your Help Scout account and completes work in it - it doesn't just answer questions about Help Scout, it takes the actions. Viktor is that agent: an AI employee that works in Help Scout on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Help Scout actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Simple Customer Service Software and Education
One-click OAuth - Viktor never sees your password, and you can revoke access at any time.
Review-first approvals: sensitive Help Scout actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Help Scout is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Help Scout from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Help Scout, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
