Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Freshdesk with a scoped API key and helps you triage and resolve customer support tickets, running 56 Freshdesk actions for you like Get Agent, List Agents, and Get Contact. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Freshdesk and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Freshdesk and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Freshdesk and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Freshdesk every Monday.”
— you, in Slack or Teams
“Watch Freshdesk for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Freshdesk actions, runs the work, and reports back. No workflows to build.
Get the summary note for a ticket.
Update status, priority, subject, description, agent, group, etc.
Create or update the summary note for a ticket.
Update a ticket field in Freshdesk.
Update a solution article in Freshdesk.
Update a contact in Freshdesk.
Update an agent in Freshdesk.
Set tags on a ticket (replaces all existing tags).
Update the status of a ticket in Freshdesk.
Update the priority of a ticket in Freshdesk.
Search for tickets in Freshdesk using a structured filter query.
Search solution articles in Freshdesk by keyword. Returns matching articles with their category/folder hierarchy, metadata, and content.
Reply to a previously forwarded ticket email.
Remove specific tags from a ticket.
Retrieves available options for the Ticket ID field.
List all ticket fields in Freshdesk.
Retrieves available options for the Ticket Field ID field.
List all conversations for a ticket.
List solution categories in Freshdesk.
Retrieves available options for the Skill IDs field.
Retrieves available options for the Role IDs field.
Retrieves available options for the Group field.
Retrieves available options for the From Email field.
View all canned responses in a folder.
List folder articles in Freshdesk.
Retrieves available options for the Company ID field.
List category folders in Freshdesk.
Retrieves available options for the Canned Response Folder ID field.
Fetch up to 100 tickets according to the selected filters.
View all the canned response folders.
List all agents in Freshdesk.
Retrieves available options for the Agent field.
Get details of a Ticket.
Get a solution article in Freshdesk.
View all the details of canned responses in a folder.
Get a contact from Freshdesk.
View a Canned Response.
Retrieve a single agent by their ID.
Forward a ticket to an external email address.
Download an attachment from a ticket.
Delete the summary note for a ticket.
Delete a solution article in Freshdesk.
Create a ticket.
Create a ticket field in Freshdesk.
Create a thread to a ticket.
Create a solution article in Freshdesk.
Create a reply to a ticket.
Create message for a thread.
Create a contact.
Create a company.
Create an agent in Freshdesk.
Set a Freshdesk ticket's status to 'Closed'.
Assign a Freshdesk ticket to a specific group.
Assign a Freshdesk ticket to a specific agent.
Add tags to a ticket (appends to existing tags).
Add a note or conversation to an existing ticket.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Freshdesk and flag the urgent ones." "Draft replies to the open tickets in Freshdesk and queue them for my approval." Plain English, any tool.
Viktor opens Freshdesk, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Freshdesk AI agent is an AI that connects to your Freshdesk account and completes work in it - it doesn't just answer questions about Freshdesk, it takes the actions. Viktor is that agent: an AI employee that works in Freshdesk on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Customer support software
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive Freshdesk actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Freshdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Freshdesk from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Freshdesk, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
