Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Richpanel AI employee
Viktor works in Richpanel for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Richpanel and helps you triage and resolve customer support tickets, running 5 Richpanel actions for you like Create Ticket, List Tags Options, and Add Ticket Message. Ask in plain English from your workspace; Viktor does the work in Richpanel and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Richpanel?
Viktor connects to your Richpanel account and completes work in it. He doesn't just answer questions about Richpanel, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Richpanel actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Richpanel
Richpanel is the help desk software that helps you create a seamless support experience for both the customer & support teams.
Use Richpanel from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Richpanel, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Richpanel work on a schedule, like a weekly Richpanel summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by Richpanel.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 5 Richpanel actions, chains them together
Runs in Richpanel
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Richpanel?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Richpanel and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Richpanel and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Richpanel every Monday.”
— you, to @Viktor
“Watch Richpanel for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with Richpanel?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Richpanel?
Ask in plain English from your workspace. Viktor picks the right Richpanel actions, runs the work, and reports back. No workflows to build.
- Other
List Ticket ID Options
Retrieves available options for the Ticket ID field.
- Other
List Tags Options
Retrieves available options for the Tags field.
- Other
Update Ticket Status
Updates the status of an existing ticket in Richpanel.
- Other
Create Ticket
Creates a new support ticket in Richpanel.
- Other
Add Ticket Message
Adds a message to an existing ticket.
Works with your stack
Viktor uses Richpanel together with your other tools
Ask for outcomes that span tools - Viktor pulls from Richpanel, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Richpanel integration FAQ
Yes. Richpanel is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Richpanel from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Richpanel, then paste an API key from your Richpanel account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 5 Richpanel actions, including Create Ticket, List Tags Options, and Add Ticket Message - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Richpanel actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
Start for free today. No credit card required.