Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Richpanel AI employee
Viktor is an AI employee that connects to Richpanel and helps you triage and resolve customer support tickets, running 5 Richpanel actions for you like Create Ticket, List Tags Options, and Add Ticket Message. Ask in plain English from your workspace; Viktor does the work in Richpanel and reports back. Viktor connects with a scoped API key.
Works in Slack & Microsoft Teams
What is a Richpanel AI agent?
A Richpanel AI agent is an AI that connects to your Richpanel account and completes work in it - it doesn't just answer questions about Richpanel, it takes the actions. Viktor is an AI employee that works in Richpanel on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Richpanel actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Richpanel
Richpanel is the help desk software that helps you create a seamless support experience for both the customer & support teams.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 5 Richpanel actions, chains them together
Runs in Richpanel
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Richpanel?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Richpanel and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Richpanel and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Richpanel every Monday.”
— you, to @Viktor
“Watch Richpanel for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Richpanel?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Richpanel?
Ask in plain English from your workspace. Viktor picks the right Richpanel actions, runs the work, and reports back. No workflows to build.
- Other
List Ticket ID Options
Retrieves available options for the Ticket ID field.
- Other
List Tags Options
Retrieves available options for the Tags field.
- Other
Update Ticket Status
Updates the status of an existing ticket in Richpanel.
- Other
Create Ticket
Creates a new support ticket in Richpanel.
- Other
Add Ticket Message
Adds a message to an existing ticket.
Works with your stack
Viktor uses Richpanel together with your other tools
Ask for outcomes that span tools - Viktor pulls from Richpanel, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 60,000+ teams
The moment Viktor becomes part of the team.
Richpanel integration FAQ
Yes. Richpanel is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Richpanel from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.