Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Hiver AI employee
Viktor is an AI employee that connects to Hiver and helps you triage and resolve customer support tickets, running 5 Hiver actions for you like Get Inbox, List All Inboxes, and List All Tags In Inbox. Ask in plain English from your workspace; Viktor does the work in Hiver and reports back. Viktor connects with a scoped API key.
Works in Slack & Microsoft Teams
What is a Hiver AI agent?
A Hiver AI agent is an AI that connects to your Hiver account and completes work in it - it doesn't just answer questions about Hiver, it takes the actions. Viktor is an AI employee that works in Hiver on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Hiver actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Hiver
AI-powered customer service platform
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 5 Hiver actions, chains them together
Runs in Hiver
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Hiver?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Hiver and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Hiver and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Hiver every Monday.”
— you, to @Viktor
“Watch Hiver for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Hiver?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Hiver?
Ask in plain English from your workspace. Viktor picks the right Hiver actions, runs the work, and reports back. No workflows to build.
- Other
List All Users In Inbox
Get all users associated with a Hiver inbox.
- Other
List All Tags In Inbox
Get all tags associated with a Hiver inbox.
- Other
List All Inboxes
List all the inboxes in your Hiver account.
- Other
List All Conversations In Inbox
Get all conversations in a Hiver inbox.
- Other
Get Inbox
Get an inbox by ID.
Works with your stack
Viktor uses Hiver together with your other tools
Ask for outcomes that span tools - Viktor pulls from Hiver, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 50,000+ teams
The moment Viktor becomes part of the team.
Hiver integration FAQ
Yes. Hiver is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Hiver from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.