Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Hiver AI employee
Viktor works in Hiver for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Hiver and helps you triage and resolve customer support tickets, running 5 Hiver actions for you like Get Inbox, List All Inboxes, and List All Tags In Inbox. Ask in plain English from your workspace; Viktor does the work in Hiver and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Hiver?
Viktor connects to your Hiver account and completes work in it. He doesn't just answer questions about Hiver, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Hiver actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Hiver
AI-powered customer service platform
Use Hiver from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Hiver, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Hiver work on a schedule, like a weekly Hiver summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by Hiver.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 5 Hiver actions, chains them together
Runs in Hiver
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Hiver?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Hiver and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Hiver and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Hiver every Monday.”
— you, to @Viktor
“Watch Hiver for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with Hiver?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Hiver?
Ask in plain English from your workspace. Viktor picks the right Hiver actions, runs the work, and reports back. No workflows to build.
- Other
List All Users In Inbox
Get all users associated with a Hiver inbox.
- Other
List All Tags In Inbox
Get all tags associated with a Hiver inbox.
- Other
List All Inboxes
List all the inboxes in your Hiver account.
- Other
List All Conversations In Inbox
Get all conversations in a Hiver inbox.
- Other
Get Inbox
Get an inbox by ID.
Works with your stack
Viktor uses Hiver together with your other tools
Ask for outcomes that span tools - Viktor pulls from Hiver, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Hiver integration FAQ
Yes. Hiver is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Hiver from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Hiver, then paste an API key from your Hiver account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 5 Hiver actions, including Get Inbox, List All Inboxes, and List All Tags In Inbox - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Hiver actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
Start for free today. No credit card required.