Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Freshchat AI employee
Viktor works in Freshchat for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Freshchat and helps you run live chat and chatbot conversations with customers, running 10 Freshchat actions for you like List Agents, List Messages, and List Channels. Ask in plain English from your workspace; Viktor does the work in Freshchat and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Freshchat?
Viktor connects to your Freshchat account and completes work in it. He doesn't just answer questions about Freshchat, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshchat actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Freshchat
Customer Messaging, Live Chat & Chatbots
Use Freshchat from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Freshchat, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Freshchat work on a schedule, like a weekly Freshchat summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by Freshchat.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 10 Freshchat actions, chains them together
Runs in Freshchat
Helps you run live chat and chatbot conversations with customers - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Freshchat?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's Freshchat conversations and flag the ones that need a human.”
— you, to @Viktor
“Draft a canned reply in Freshchat for the most common question this week.”
— you, to @Viktor
“Watch Freshchat for a conversation mentioning a refund and alert me right away.”
— you, to @Viktor
“Pull this week's response time and resolution rate from Freshchat every Monday.”
— you, to @Viktor
How it works
How does Viktor work with Freshchat?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Freshchat?
Ask in plain English from your workspace. Viktor picks the right Freshchat actions, runs the work, and reports back. No workflows to build.
- Other
List User ID Options
Retrieves available options for the User ID field.
- Other
List Group ID Options
Retrieves available options for the Group ID field.
- Other
List Agent ID Options
Retrieves available options for the Agent ID field.
- Other
Update Conversation
Updates a conversation's status, assignment, or properties.
- Other
Send Message in Chat
Sends a message in a specific conversation.
- Other
List Messages
Lists all messages in a conversation.
- Other
List Channels
Lists all channels in Freshchat. ).
- Other
List All Conversation Properties
Retrieves a list of all conversation properties configured in the Freshchat system.
- Other
List Agents
Lists all agents in Freshchat.
Works with your stack
Viktor uses Freshchat together with your other tools
Ask for outcomes that span tools - Viktor pulls from Freshchat, cross-references the rest of your stack, and delivers one finished result.
Related
More Customer Support integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Freshchat integration FAQ
Yes. Freshchat is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Freshchat from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Freshchat, then paste an API key from your Freshchat account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 10 Freshchat actions, including List Agents, List Messages, and List Channels - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Freshchat actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
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