Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Freshchat with a scoped API key and helps you run live chat and chatbot conversations with customers, running 10 Freshchat actions for you like List Agents, List Messages, and List Channels. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Freshchat and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's Freshchat conversations and flag the ones that need a human.”
— you, in Slack or Teams
“Draft a canned reply in Freshchat for the most common question this week.”
— you, in Slack or Teams
“Watch Freshchat for a conversation mentioning a refund and alert me right away.”
— you, in Slack or Teams
“Pull this week's response time and resolution rate from Freshchat every Monday.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Freshchat actions, runs the work, and reports back. No workflows to build.
Retrieves available options for the User ID field.
Retrieves available options for the Group ID field.
Retrieves available options for the Agent ID field.
Updates a conversation's status, assignment, or properties.
Sends a message in a specific conversation.
Lists all messages in a conversation.
Lists all channels in Freshchat. ).
Retrieves a list of all conversation properties configured in the Freshchat system.
Lists all agents in Freshchat.
Fetches details for a specific conversation.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's Freshchat conversations and flag the ones that need a human." "Draft a canned reply in Freshchat for the most common question this week." Plain English, any tool.
Viktor opens Freshchat, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Freshchat AI agent is an AI that connects to your Freshchat account and completes work in it - it doesn't just answer questions about Freshchat, it takes the actions. Viktor is that agent: an AI employee that works in Freshchat on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshchat actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Customer Messaging, Live Chat & Chatbots
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive Freshchat actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Freshchat is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Freshchat from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Freshchat, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
