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Viktor.com
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Run the businessRuns on a schedule

Never keep a customer waiting, even in peak season

Every 2 hours Viktor drafts ticket replies from the customer's order and your policies, flags tickets near your SLA and sums up the top issues.

Viktor asks a few setup questions, shows you a first result, then keeps it running

Already use Viktor? Open in Viktor. Nothing sends until you press enter.

The prompt

Every [2 hours] during [9am to 6pm], go through new tickets in [Gorgias]. For each one, look up the order in [Shopify] and draft a reply using [our returns and shipping policy]. Leave the drafts for my team to send; do not send or refund anything yourself. Tag anything you cannot answer for [our CX lead], alert us when a ticket is close to [24 hours] without a reply, and send me a short summary of the top issues each evening.

Words in [brackets] are yours to fill in. Viktor asks for anything else he needs.

What Viktor does

  1. Reads new tickets in Gorgias, Zendesk or Gmail with the customer's order history

  2. Drafts replies for where is my order, returns, refunds and product questions from your policies

  3. Routes anything he cannot answer to the right person

  4. Alerts on tickets near your SLA and sends a daily summary of the top issues

How we count the outcome

Replies your team sent from Viktor's drafts count at 5 minutes each. Half of that counts. We value it at a support agent's full hourly cost. Your helpdesk supplies the rest: median first reply time and the share answered within your target.

Example with typical numbers, not a customer result.

Estimate: 400 replies a month sent from Viktor drafts x 5 min x 0.5 = 16.7 hours x $30.76 = about $510 a month.

Proof

97 of 531 paying ecommerce stores on Viktor already run a version of this (as of 15 Oct 2026).
Viktor production data

Works with

Needs

  • Gorgias or Zendesk or Gmail

Also uses

  • Shopify
  • Richpanel
  • Freshdesk
  • AfterShip
  • Loop Returns
  • Slack

What it sets up

1 ticket pass every 2 hours, 1 evening summary, 1 support skill with your policies

Your first result

Drafts for the current open tickets in the same conversation.

Questions

Not by default. He drafts in your helpdesk and your team sends. Once you trust him on a ticket type, you can let him send those.

More use cases

Run a bigger store with the same team

See all use cases
Run the businessEcommerce and retail

Run the store while you sleep

Every morning Viktor checks orders, stock and listings, fixes what you approve and hands you one short list.

Runs on a schedule
Shopify (OAuth)WooCommerceAmazon Seller Central+6

TWL set up 12 scheduled workflows in 15 days, replacing about 2 hours a day of work across 5 people, and found 3 unlogged pricing decisions on the first audit.

Run the businessEcommerce and retail

Stop copying data by hand

Tell Viktor what your team copies between the store, sheets and accounting; he builds the automation, tests it on real data and keeps it running.

Runs when something happens
Shopify (OAuth)WooCommerceAmazon Seller Central+8

TWL set up 12 scheduled workflows in 15 days, replacing about 2 hours a day of work across 5 people, and found 3 unlogged pricing decisions on the first audit.

Save moneyEcommerce and retail

Stop wasting ad spend

Every weekday Viktor reads Meta and Google against your Shopify orders, flags waste and broken tracking, and changes nothing without your OK.

Runs on a schedule
Meta AdsGoogle AdsShopify (OAuth)+4

170 of 531 paying ecommerce stores on Viktor already run a version of this (as of 15 Oct 2026).

4.8 on G2G2 rating: 4.8 out of 5 stars

Pick one outcome and
hand it over today.

Paste a use case into Viktor. He asks what he needs and shows you a first result in the same conversation.

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