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Run the businessRuns on a schedule

Answer every student within the hour, every day

Every hour Viktor drafts replies to waiting student and client questions from your own FAQ and docs, sends the routine ones you have approved, and hands the rest to a person with a summary.

Viktor asks a few setup questions, shows you a first result, then keeps it running

Already use Viktor? Open in Viktor. Nothing sends until you press enter.

The prompt

Every hour from [8am] to [6pm], check [our support inbox, Intercom, Zendesk or the #support channel] for student and client questions that have no reply. Answer from [our course FAQ, program docs and past replies in Google Drive or Notion]: draft a reply in our voice for each one and tell me how sure you are. Send replies to [routine questions like logins, schedule and replay links] only after I approve the first [20], then send those on your own. Send refunds, complaints and anything you are unsure about to [name] with a summary. Every Friday, tell me the top 5 questions and which ones our docs should answer.

Words in [brackets] are yours to fill in. Viktor asks for anything else he needs.

What Viktor does

  1. Checks the support inbox, help desk or support channel every hour for unanswered questions

  2. Drafts each reply from your FAQ, program docs and past replies, with a confidence note

  3. Sends routine replies on his own once you have approved the first 20

  4. Routes refunds, complaints and unsure cases to a person with a summary

  5. Every Friday lists the top 5 questions and the docs to update

How we count the outcome

Support hours not spent because a Viktor reply was sent as drafted or with light edits (hours per month); median wait for a reply shown alongside

Example with typical numbers, not a customer result.

Estimate (example inputs): 300 student questions a month at 6 minutes each. 300 x 6 / 60 x 0.5 = 15 hours a month, about $461 at $30.76 an hour.

Proof

104 of 596 paying education and coaching businesses on Viktor already run a version of this (as of 15 Oct 2026).
Viktor production data

Works with

Needs

  • Gmail or Intercom or Zendesk or Slack

Also uses

  • Google Drive
  • Notion
  • Circle
  • Skool
  • Help Scout
  • Gorgias

What it sets up

1 hourly support sweep, 1 Friday top-questions summary, 1 skill with your FAQ and tone

Your first result

Drafted replies to every question waiting right now, in the same conversation

Questions

No. He answers from your FAQ, program docs and past replies, says how sure he is, and sends anything unsure to a person.

4.8 on G2G2 rating: 4.8 out of 5 stars

Pick one outcome and
hand it over today.

Paste a use case into Viktor. He asks what he needs and shows you a first result in the same conversation.

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