Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Kustomer with a scoped API key and helps you triage and resolve customer support tickets, running 15 Kustomer actions for you like Update Customer, Create Customer, and List Tags Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Kustomer and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Kustomer and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Kustomer and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Kustomer every Monday.”
— you, in Slack or Teams
“Watch Kustomer for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Kustomer actions, runs the work, and reports back. No workflows to build.
Retrieves available options for the Tags field.
Retrieves available options for the Queue Id field.
Retrieves available options for the Klass Name field.
Retrieves available options for the Customer ID field.
Retrieves available options for the Conversation ID field.
Retrieves available options for the Assigned Users field.
Retrieves available options for the Assigned Teams field.
Updates an existing customer in Kustomer.
Updates a custom object identified by ID in Kustomer.
Updates an existing conversation in Kustomer.
Gets custom objects in Kustomer.
Gets a custom object by ID in Kustomer.
Gets a custom object by external ID in Kustomer.
Creates a new customer in Kustomer.
Creates a new conversation in Kustomer.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Kustomer and flag the urgent ones." "Draft replies to the open tickets in Kustomer and queue them for my approval." Plain English, any tool.
Viktor opens Kustomer, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Kustomer AI agent is an AI that connects to your Kustomer account and completes work in it - it doesn't just answer questions about Kustomer, it takes the actions. Viktor is that agent: an AI employee that works in Kustomer on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Kustomer actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
The AI-Powered Customer Service CRM Platform
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive Kustomer actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Kustomer is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Kustomer from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Kustomer, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
