Every week Viktor groups returns, tickets and reviews into themes by product and shows what each costs in refunds.
Viktor asks a few setup questions, shows you a first result, then keeps it running
Already use Viktor? Open in Viktor. Nothing sends until you press enter.
Words in [brackets] are yours to fill in. Viktor asks for anything else he needs.
Reads return reasons, tickets, reviews and warranty claims for the week
Groups them into themes by product with counts and real quotes
Sends the top 5 problems with the trend and what they cost in refunds
Tracks each theme after a fix ships
Before: we measure each theme's share of returns and tickets, plus reviews and warranty claims. After: we measure the same share 30 to 60 days after a fix ships. The money is returns avoided times your average refund. Next to it you see the analysis hours saved.
Example with typical numbers, not a customer result.
Estimate: 300 returns a month at $55 = $16,500 refunded; if the top theme drives 20% of returns and a fix cuts it by a quarter, about $820 a month kept. Analysis by hand: 4 x 3 hours x 0.5 x $54.10 = about $320 a month.
A consumer goods maker cut warranty-claim reporting from about 3 days a month of part-time work to minutes.
Needs
ShopifyAlso uses
Gorgias
Zendesk
Loop Returns
Okendo
Yotpo
Trustpilot
Amazon Seller Central1 weekly returns and complaints review, 1 fix tracker
The last 30 days grouped into themes in the same conversation.
More use cases
Every morning Viktor checks orders, stock and listings, fixes what you approve and hands you one short list.
Runs on a schedule
TWL set up 12 scheduled workflows in 15 days, replacing about 2 hours a day of work across 5 people, and found 3 unlogged pricing decisions on the first audit.
Tell Viktor what your team copies between the store, sheets and accounting; he builds the automation, tests it on real data and keeps it running.
Runs when something happensTWL set up 12 scheduled workflows in 15 days, replacing about 2 hours a day of work across 5 people, and found 3 unlogged pricing decisions on the first audit.
Every weekday Viktor reads Meta and Google against your Shopify orders, flags waste and broken tracking, and changes nothing without your OK.
Runs on a schedule
170 of 531 paying ecommerce stores on Viktor already run a version of this (as of 15 Oct 2026).
Pick one outcome and
hand it over today.
Paste a use case into Viktor. He asks what he needs and shows you a first result in the same conversation.
