Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Returnista AI employee
Viktor works in Returnista for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Returnista and helps you create shipping labels and track parcel fulfillment, running 15 Returnista actions for you like Get Return Order, Get Return Orders, and Get Return Request. Ask in plain English from your workspace; Viktor does the work in Returnista and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Returnista?
Viktor connects to your Returnista account and completes work in it. He doesn't just answer questions about Returnista, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Returnista actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Returnista
Returns management platform for e-commerce retailers
Use Returnista from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Returnista, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Returnista work on a schedule, like a weekly Returnista summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by Returnista.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 15 Returnista actions, chains them together
Runs in Returnista
Helps you create shipping labels and track parcel fulfillment - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Returnista?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Create shipping labels in Returnista for today's orders and send me the tracking numbers.”
— you, to @Viktor
“Compare carrier rates in Returnista for this shipment and pick the cheapest option.”
— you, to @Viktor
“Watch Returnista for a delayed shipment and alert me with the tracking details.”
— you, to @Viktor
“Pull this week's shipping costs from Returnista and post them every Monday.”
— you, to @Viktor
How it works
How does Viktor work with Returnista?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Returnista?
Ask in plain English from your workspace. Viktor picks the right Returnista actions, runs the work, and reports back. No workflows to build.
- Return Location
Update Return Location
Updates an existing return location for an account. All fields are optional — provide only the ones you want to change. At least one field must be provided. To find the return location ID, use Get Return Locations. Use a two-letter ISO 3166-1 alpha-2 country code for countryCode (e.g., NL, DE, GB, US).
- Other
Resend Confirmation Email
Resends the return confirmation email to the consumer for an existing return order. Use this when a consumer did not receive their original confirmation, when an email bounced, or to re-trigger a notification after a return order is updated. To look up a return order ID, use Get Return Orders or Get Return Order first. To view the email history before resending, use Get Return Order Emails. Requires both an Account ID (from your Returnista dashboard settings) and a Return Order ID. Note: this triggers an immediate send — there is no scheduling or preview step.
- Other
Process Draft Return Order
Accepts or rejects a draft return order. Draft return orders are created when a consumer initiates a return and are pending merchant review. Set action to accept to approve the return (this triggers shipment label creation) or reject to decline it. Use Get Return Orders with filter: "status:draft" to find draft order IDs.
- Other
List Shipping Products
Returns all shipping product options available in Returnista, including carrier integrations, label types, and product codes.
- Other
Get Return Requests
Gets a list of return requests for the given account.
- Other
Get Return Request
Gets the full details of a single return request by ID. Return requests contain item-level information: purchase order number, return reason, requested resolution (refund, exchange, etc.). To find a return request ID, use Get Return Requests first.
- Other
Get Return Reasons
Gets a list of return reasons for the given account.
- Other
Get Return Orders
Gets a list of return orders for the given account.
- Return Order
Get Return Order
Gets the full details of a single return order by ID. Use expand to inline related objects (consumer, shipments, returnRequests) in one call instead of making separate requests. To find a return order ID, use Get Return Orders first. To view the email communications for a return order, use Get Return Order Emails.
Works with your stack
Viktor uses Returnista together with your other tools
Ask for outcomes that span tools - Viktor pulls from Returnista, cross-references the rest of your stack, and delivers one finished result.
Related
More E-Commerce integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Returnista integration FAQ
Yes. Returnista is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Returnista from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Returnista, then paste an API key from your Returnista account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 15 Returnista actions, including Get Return Order, Get Return Orders, and Get Return Request - and chain them with other tools in a single request. In practice that means Viktor helps you create shipping labels and track parcel fulfillment. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Returnista actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
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