Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Gorgias AI employee
Viktor works in Gorgias for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Gorgias and helps you triage tickets, draft and send replies after approval, tidy macros and tags, and report on support in Gorgias, running 30 Gorgias actions for you like Get macro, List tags, and Get ticket. Ask in plain English from your workspace; Viktor does the work in Gorgias and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Gorgias?
Viktor connects to your Gorgias account and completes work in it. He doesn't just answer questions about Gorgias, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Gorgias actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Gorgias
Gorgias is a customer support helpdesk built for ecommerce stores, with tickets, macros, tags and customer profiles in one place.
Use Gorgias from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Gorgias, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Gorgias work on a schedule, like a weekly Gorgias summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 30 Gorgias actions, chains them together
Runs in Gorgias
Helps you triage tickets, draft and send replies after approval, tidy macros and tags, and report on support in Gorgias - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Gorgias?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Triage the tickets that came into Gorgias overnight: tag them, raise the urgent ones and tell me which a macro can answer.”
— you, to @Viktor
“Draft a reply to the newest damaged-item ticket in Gorgias as an internal note, and send it only after I approve.”
— you, to @Viktor
“Pull this week's ticket volume, top tags and macro use from Gorgias every Monday.”
— you, to @Viktor
“Check Gorgias for new tickets that mention a refund and tell me about them as they come in.”
— you, to @Viktor
How it works
How does Viktor work with Gorgias?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Gorgias?
Ask in plain English from your workspace. Viktor picks the right Gorgias actions, runs the work, and reports back. No workflows to build.
- Other
List tickets
List tickets, newest first by default (order_by created_datetime or updated_datetime, :asc or :desc), 30 a page (up to 100 with limit).
- Ticket
Get ticket
One ticket by id: subject, status (open or closed), priority, channel, via, customer, assignee user and team, tags, custom fields, meta, its messages and dates (created, updated, last message, closed, snooze).
- Ticket
Create ticket
Open a ticket with its first message.
- Ticket
Update ticket
Change a ticket: status (open or closed), priority, subject, assignee_user ({id}), assignee_team ({id}), snooze_datetime (ISO 8601), spam, is_unread, language, meta, customer ({id}), tags (replaces the whole list; prefer add_ticket_tags) or custom_fields ([{id, value}]).
- Other
List ticket messages
The messages of one ticket (customer messages, agent replies and internal notes; channel internal-note marks a note, from_agent who wrote it), oldest first by default, 30 a page (up to 100).
- Other
List messages
Messages across all tickets, or one ticket's with ticket_id, ordered by created_datetime (:asc or :desc), 30 a page (up to 100).
- Ticket Message
Get ticket message
One message of a ticket by its id, with body_text, body_html, sender, receiver, source addresses and attachments.
- Ticket Message
Create ticket message
Add any message to a ticket, as Gorgias' create message: channel (e.g.
- Other
Send internal note
Add an internal note to a ticket: only agents see it, the customer never does.
Works with your stack
Viktor uses Gorgias together with your other tools
Ask for outcomes that span tools - Viktor pulls from Gorgias, cross-references the rest of your stack, and delivers one finished result.
Related
More E-Commerce integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Gorgias integration FAQ
Yes. Gorgias is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Gorgias from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Gorgias, then paste an API key from your Gorgias account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 30 Gorgias actions, including Get macro, List tags, and Get ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage tickets, draft and send replies after approval, tidy macros and tags, and report on support in Gorgias. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. You connect Gorgias with your helpdesk subdomain, your Gorgias email and a Gorgias API key. Viktor reads and updates tickets, messages, tags, custom fields, macros and customers, posts internal notes, and sends customer replies only after you approve. Gorgias is a trademark of its owner; Viktor is not affiliated with, endorsed by, or sponsored by Gorgias.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Gorgias actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
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