Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Gorgias AI employee
Viktor is an AI employee that connects to Gorgias and helps you triage and resolve customer support tickets, running 23 Gorgias actions for you like Get Macro, Get Ticket, and List Macros. Ask in plain English from your workspace; Viktor does the work in Gorgias and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What is a Gorgias AI agent?
A Gorgias AI agent is an AI that connects to your Gorgias account and completes work in it - it doesn't just answer questions about Gorgias, it takes the actions. Viktor is an AI employee that works in Gorgias on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Gorgias actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Gorgias
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 23 Gorgias actions, chains them together
Runs in Gorgias
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Gorgias?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Gorgias and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Gorgias and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Gorgias every Monday.”
— you, to @Viktor
“Watch Gorgias for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Gorgias?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Gorgias?
Ask in plain English from your workspace. Viktor picks the right Gorgias actions, runs the work, and reports back. No workflows to build.
- Ticket
Update Ticket
Updates a predefined ticket in the Gorgias system.
- Ticket Field
Update Ticket Field Values
Update field values for a ticket.
- Macro
Update Macro
Update a macro.
- Customer
Update Customer
Update a customer.
- Ticket Tags
Set Ticket Tags
Set tags on a ticket.
- Other
Send Public Reply
Post a customer-facing reply to a ticket on behalf of an agent.
- Other
Send Internal Note
Post an internal note to a ticket on behalf of an agent.
- Other
Retrieve a Customer
Retrieve a customer.
- Other
List Tickets
List all tickets.
Works with your stack
Viktor uses Gorgias together with your other tools
Ask for outcomes that span tools - Viktor pulls from Gorgias, cross-references the rest of your stack, and delivers one finished result.
Related
More E-Commerce integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 60,000+ teams
The moment Viktor becomes part of the team.
Gorgias integration FAQ
Yes. Gorgias is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Gorgias from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.