Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
Connectwise PSA AI employee
Viktor works in Connectwise PSA for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to Connectwise PSA and helps you triage and resolve customer support tickets, running 18 Connectwise PSA actions for you like Get Ticket, List Reports, and List Tickets. Ask in plain English from your workspace; Viktor does the work in Connectwise PSA and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in Connectwise PSA?
Viktor connects to your Connectwise PSA account and completes work in it. He doesn't just answer questions about Connectwise PSA, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Connectwise PSA actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About Connectwise PSA
Streamline your business from end to end with ConnectWise PSA.
Use Connectwise PSA from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Connectwise PSA, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run Connectwise PSA work on a schedule, like a weekly Connectwise PSA summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by Connectwise PSA.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 18 Connectwise PSA actions, chains them together
Runs in Connectwise PSA
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Connectwise PSA?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Connectwise PSA and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Connectwise PSA and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Connectwise PSA every Monday.”
— you, to @Viktor
“Watch Connectwise PSA for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with Connectwise PSA?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in Connectwise PSA?
Ask in plain English from your workspace. Viktor picks the right Connectwise PSA actions, runs the work, and reports back. No workflows to build.
- Other
Create Company
Creates a new company in Connectwise.
- Other
Create Contact
Creates a new contact in Connectwise.
- Ticket
Create Ticket
Creates a new ticket in Connectwise.
- Ticket
Get Ticket
Retrieves details of a specific ticket.
- Other
List Company Options
Retrieves available options for the Company field.
- Other
List Types Options
Retrieves available options for the Types field.
- Other
List Contact Options
Retrieves available options for the Contact field.
- Other
List Country Options
Retrieves available options for the Country field.
- Other
List Department Options
Retrieves available options for the Department field.
Works with your stack
Viktor uses Connectwise PSA together with your other tools
Ask for outcomes that span tools - Viktor pulls from Connectwise PSA, cross-references the rest of your stack, and delivers one finished result.
Related
More Content & Media integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
Connectwise PSA integration FAQ
Yes. Connectwise PSA is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Connectwise PSA from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect Connectwise PSA, then paste an API key from your Connectwise PSA account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 18 Connectwise PSA actions, including Get Ticket, List Reports, and List Tickets - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Connectwise PSA actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
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