Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Connectwise PSA AI employee
Viktor is an AI employee that connects to Connectwise PSA and helps you triage and resolve customer support tickets, running 18 Connectwise PSA actions for you like Get Ticket, List Tickets, and List Reports. Ask in plain English from your workspace; Viktor does the work in Connectwise PSA and reports back. Viktor connects with a scoped API key.
Works in Slack & Microsoft Teams
What is a Connectwise PSA AI agent?
A Connectwise PSA AI agent is an AI that connects to your Connectwise PSA account and completes work in it - it doesn't just answer questions about Connectwise PSA, it takes the actions. Viktor is an AI employee that works in Connectwise PSA on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Connectwise PSA actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Connectwise PSA
Streamline your business from end to end with ConnectWise PSA.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 18 Connectwise PSA actions, chains them together
Runs in Connectwise PSA
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in Connectwise PSA?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Connectwise PSA and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in Connectwise PSA and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from Connectwise PSA every Monday.”
— you, to @Viktor
“Watch Connectwise PSA for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with Connectwise PSA?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in Connectwise PSA?
Ask in plain English from your workspace. Viktor picks the right Connectwise PSA actions, runs the work, and reports back. No workflows to build.
- Other
List Ticket ID Options
Retrieves available options for the Ticket ID field.
- Other
List Territory Options
Retrieves available options for the Territory field.
- Other
List Status Options
Retrieves available options for the Status field.
- Other
List Relationship Options
Retrieves available options for the Relationship field.
- Other
List Priority Options
Retrieves available options for the Priority field.
- Other
List Market Options
Retrieves available options for the Market field.
- Other
List Department Options
Retrieves available options for the Department field.
- Other
List Country Options
Retrieves available options for the Country field.
- Other
List Types Options
Retrieves available options for the Types field.
Works with your stack
Viktor uses Connectwise PSA together with your other tools
Ask for outcomes that span tools - Viktor pulls from Connectwise PSA, cross-references the rest of your stack, and delivers one finished result.
Related
More Content & Media integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 64,000+ teams
The moment Viktor becomes part of the team.
Connectwise PSA integration FAQ
Yes. Connectwise PSA is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Connectwise PSA from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.