Do we need a customer success platform?

No. Viktor reads directly from tools like PostHog, Mixpanel, Intercom, Stripe and HubSpot. If you use Vitally or another CS tool, he can read from that too.

Will he contact our customers?

Only after the account owner approves the drafted email or call invite.

Make moneyRuns on a schedule

Save the accounts that are about to churn

Every week Viktor joins product usage, tickets, billing and renewal dates, flags the accounts likely to leave with the evidence, and drafts the next step for each owner.

Viktor asks a few setup questions, shows you a first result, then keeps it running

Already use Viktor? Open in Viktor. Nothing sends until you press enter.

The prompt

Every [Monday] at [9am], review every customer account that renews in the next [60] days. Use product usage from [PostHog, Mixpanel or Amplitude], support tickets from [Intercom or Zendesk], billing and seats from [Stripe] and the renewal date and owner from [HubSpot or Attio]. Flag accounts where usage dropped, tickets turned negative, payments failed, seats were removed or our main contact went quiet, and show the evidence for each. For every flagged account, draft the next step for its owner and DM it to them. Do not email any customer until the owner approves. Every weekday, alert [channel] if a top-[20] account's usage drops more than [30%] week on week.

Words in [brackets] are yours to fill in. Viktor asks for anything else he needs.

What Viktor does

Joins usage (PostHog, Mixpanel or Amplitude), support tickets, billing and renewal dates for every account
Scores each account on usage drop, unhappy tickets, failed payments, champion changes and seats removed
Lists the accounts renewing in the next [60] days that look at risk, with the evidence behind each flag
Drafts the next step for the owner: a check-in email, a training offer or an exec call, waiting for approval
Tracks what was done and which flagged accounts renewed

How we count the outcome

Annual value of accounts Viktor flagged at least 14 days before renewal, that your team acted on, and that renewed. Flagged accounts nobody acted on do not count.

Example with typical numbers, not a customer result.

Estimate: 20 renewals in the next 60 days at $6,000 each is $120,000 at stake. Saving 1 at-risk account a quarter is about $2,000 a month.

Proof

90 of 780 paying software teams on Viktor run account health or renewal checks (as of 15 Oct 2026).

Viktor production data

Works with

Needs

product usage: PostHog
Mixpanel
Amplitude
billing or CRM: Stripe
HubSpot
Attio

Also uses

Intercom
Zendesk
Gmail
Slack

What it sets up

1 weekly renewal review, 1 weekday usage-drop alert, 1 skill with your health rules

Your first result

First at-risk list with evidence in about 20 minutes

Questions

Product usage, support tickets, failed payments, seats removed and whether your main contact went quiet. Every flag comes with the evidence so the owner can judge it.