Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to TOPdesk with a scoped API key and helps you triage and resolve customer support tickets, running 22 TOPdesk actions for you like Get Incident, Get Incidents, and Update Incident. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in TOPdesk and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in TOPdesk and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in TOPdesk and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from TOPdesk every Monday.”
— you, in Slack or Teams
“Watch TOPdesk for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right TOPdesk actions, runs the work, and reports back. No workflows to build.
Retrieves available options for the Urgency ID field.
Retrieves available options for the SLA ID field.
Retrieves available options for the Processing Status ID field.
Retrieves available options for the Priority ID field.
Retrieves available options for the Location ID field.
Retrieves available options for the Impact ID field.
Retrieves available options for the Entry Type ID field.
Retrieves available options for the Duration ID field.
Retrieves available options for the Closure Code ID field.
Retrieves available options for the Category ID field.
Retrieves available options for the Call Type ID field.
Retrieves available options for the Branch ID field.
Updates an existing incident.
Returns a list of Knowledge Items.
Returns the list of possible Knowledge Item statuses.
Returns a list of incidents.
Returns an incident by ID.
Get incident progress trail by incident number.
Get incident progress trail by incident ID.
Get incident actions by incident number.
Get incident actions by incident ID.
Creates a new incident.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in TOPdesk and flag the urgent ones." "Draft replies to the open tickets in TOPdesk and queue them for my approval." Plain English, any tool.
Viktor opens TOPdesk, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A TOPdesk AI agent is an AI that connects to your TOPdesk account and completes work in it - it doesn't just answer questions about TOPdesk, it takes the actions. Viktor is that agent: an AI employee that works in TOPdesk on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right TOPdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
IT Service Management Platform
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive TOPdesk actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. TOPdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in TOPdesk from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from TOPdesk, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
