Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
TOPdesk AI employee
Viktor is an AI employee that connects to TOPdesk and helps you triage and resolve customer support tickets, running 22 TOPdesk actions for you like Get Incident, Get Incidents, and Update Incident. Ask in plain English from your workspace; Viktor does the work in TOPdesk and reports back. Viktor connects with a scoped API key.
Works in Slack & Microsoft Teams
What is a TOPdesk AI agent?
A TOPdesk AI agent is an AI that connects to your TOPdesk account and completes work in it - it doesn't just answer questions about TOPdesk, it takes the actions. Viktor is an AI employee that works in TOPdesk on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right TOPdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About TOPdesk
IT Service Management Platform
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 22 TOPdesk actions, chains them together
Runs in TOPdesk
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in TOPdesk?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in TOPdesk and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in TOPdesk and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from TOPdesk every Monday.”
— you, to @Viktor
“Watch TOPdesk for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with TOPdesk?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in TOPdesk?
Ask in plain English from your workspace. Viktor picks the right TOPdesk actions, runs the work, and reports back. No workflows to build.
- Other
List Urgency ID Options
Retrieves available options for the Urgency ID field.
- Other
List SLA ID Options
Retrieves available options for the SLA ID field.
- Other
List Processing Status ID Options
Retrieves available options for the Processing Status ID field.
- Other
List Priority ID Options
Retrieves available options for the Priority ID field.
- Other
List Location ID Options
Retrieves available options for the Location ID field.
- Other
List Impact ID Options
Retrieves available options for the Impact ID field.
- Other
List Entry Type ID Options
Retrieves available options for the Entry Type ID field.
- Other
List Duration ID Options
Retrieves available options for the Duration ID field.
- Other
List Closure Code ID Options
Retrieves available options for the Closure Code ID field.
Works with your stack
Viktor uses TOPdesk together with your other tools
Ask for outcomes that span tools - Viktor pulls from TOPdesk, cross-references the rest of your stack, and delivers one finished result.
Related
More Other integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 60,000+ teams
The moment Viktor becomes part of the team.
TOPdesk integration FAQ
Yes. TOPdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in TOPdesk from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.