Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
TOPdesk AI employee
Viktor works in TOPdesk for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to TOPdesk and helps you triage and resolve customer support tickets, running 22 TOPdesk actions for you like Get Incident, Get Incidents, and Update Incident. Ask in plain English from your workspace; Viktor does the work in TOPdesk and reports back. Viktor connects with an API key.
Works in Slack & Microsoft Teams
What can your AI employee do in TOPdesk?
Viktor connects to your TOPdesk account and completes work in it. He doesn't just answer questions about TOPdesk, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right TOPdesk actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About TOPdesk
IT Service Management Platform
Use TOPdesk from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens TOPdesk, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run TOPdesk work on a schedule, like a weekly TOPdesk summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by TOPdesk.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 22 TOPdesk actions, chains them together
Runs in TOPdesk
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in TOPdesk?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in TOPdesk and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in TOPdesk and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from TOPdesk every Monday.”
— you, to @Viktor
“Watch TOPdesk for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with TOPdesk?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in TOPdesk?
Ask in plain English from your workspace. Viktor picks the right TOPdesk actions, runs the work, and reports back. No workflows to build.
- Other
List Urgency ID Options
Retrieves available options for the Urgency ID field.
- Other
List SLA ID Options
Retrieves available options for the SLA ID field.
- Other
List Processing Status ID Options
Retrieves available options for the Processing Status ID field.
- Other
List Priority ID Options
Retrieves available options for the Priority ID field.
- Other
List Location ID Options
Retrieves available options for the Location ID field.
- Other
List Impact ID Options
Retrieves available options for the Impact ID field.
- Other
List Entry Type ID Options
Retrieves available options for the Entry Type ID field.
- Other
List Duration ID Options
Retrieves available options for the Duration ID field.
- Other
List Closure Code ID Options
Retrieves available options for the Closure Code ID field.
Works with your stack
Viktor uses TOPdesk together with your other tools
Ask for outcomes that span tools - Viktor pulls from TOPdesk, cross-references the rest of your stack, and delivers one finished result.
Related
More Other integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
TOPdesk integration FAQ
Yes. TOPdesk is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in TOPdesk from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect TOPdesk, then paste an API key from your TOPdesk account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes.
Viktor can run 22 TOPdesk actions, including Get Incident, Get Incidents, and Update Incident - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which TOPdesk actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
Start free. Viktor delivers.
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