Step 1: Connect your stack
27+ native integrations plus 9,800+ tools via managed connectors. Mostly one-click OAuth, a few API keys. No webhooks, no Zapier zaps.
ServiceNow AI employee
Viktor works in ServiceNow for you. Ask in Slack or Microsoft Teams.
Viktor is an AI employee that connects to ServiceNow and helps you triage and resolve customer support tickets, running 32 ServiceNow actions for you like View Cart, Empty Cart, and Find Users. Ask in plain English from your workspace; Viktor does the work in ServiceNow and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What can your AI employee do in ServiceNow?
Viktor connects to your ServiceNow account and completes work in it. He doesn't just answer questions about ServiceNow, he takes the actions on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right ServiceNow actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs.
About ServiceNow
The smarter way to workflow
Use ServiceNow from Slack and Microsoft Teams
Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens ServiceNow, does the work and posts the result in the same thread, so nobody has to switch tabs.
He can also run ServiceNow work on a schedule, like a weekly ServiceNow summary posted to your team's channel. Anything sensitive waits for your approval before it runs.
Viktor is not affiliated with or endorsed by ServiceNow.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 32 ServiceNow actions, chains them together
Runs in ServiceNow
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in ServiceNow?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in ServiceNow and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in ServiceNow and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from ServiceNow every Monday.”
— you, to @Viktor
“Watch ServiceNow for tickets that mention churn and flag them for me.”
— you, to @Viktor
How it works
How does Viktor work with ServiceNow?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
Viktor11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor like a teammate: "Pull this week's MRR from Stripe." "Triage new Linear bugs." "Pause Meta ads over $40 CPA." Any tool.
Viktor9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor does the work, you review
Viktor opens the tools, runs the work, and posts back exactly what changed. Sensitive actions wait for your approval. It’s all logged.
Actions
What can Viktor do in ServiceNow?
Ask in plain English from your workspace. Viktor picks the right ServiceNow actions, runs the work, and reports back. No workflows to build.
- Other
Add Item to Cart
Add a ServiceNow catalog item to the current user's cart. Run Search Catalog Items to find the item sysid and Get Catalog Item Variables to learn which variable names to supply. After adding items, use View Cart, then Checkout Cart or Submit Cart Order to submit.
- Other
Check Order Status
Retrieve the status of a ServiceNow catalog request (REQ) from the screquest table, including request state, approval, and stage. Provide the request number returned by Checkout Cart, Submit Cart Order, or Order Catalog Item.
- Other
Checkout Cart
Submit the current user's ServiceNow cart via the standard /cart/checkout endpoint, generating a request (REQ). The result depends on the instance's one-step vs two-step checkout configuration (in two-step mode it returns the order summary/status to confirm rather than finalizing). Add items first with Add Item to Cart and inspect with View Cart. Use Check Order Status afterward to track the resulting request.
- Other
Checkout Order Guide
Checkout a ServiceNow order guide using the items returned by Submit Order Guide. Pass those items as-is — this action maps quantity to sysparmquantity and array variables (including nested children) to an object. Fill unanswered mandatory item variables in items first, and omit optional blank ones. If the order guide's Two step flag is on, this submits the order and returns the REQ number and sysid. If the flag is off, items are added to the user's default cart and no REQ is returned — review with View Cart, then call Submit Cart Order. Use Check Order Status after a REQ exists.
- Table Record
Create Table Record
Inserts one record in the specified table.
- Other
Delete Cart Item
Remove an item from the current user's ServiceNow cart. Run View Cart first to obtain the cartitem id to delete. This permanently removes the line item from the cart.
- Table Record
Delete Table Record
Deletes the specified record from a table.
- Other
Empty Cart
Empty and delete the current user's ServiceNow cart, removing all of its items. The action resolves the active cart automatically, so no cart ID is required. Emptying a cart that still has items requires the catalogadmin role (a plain admin can only delete an already-empty cart).
- Other
Find Users
Search ServiceNow sysuser records to find a user's sysid (used by props like the requested-for field on Add Item to Cart). Choose whether to match on name (partial) or email (exact).
Works with your stack
Viktor uses ServiceNow together with your other tools
Ask for outcomes that span tools - Viktor pulls from ServiceNow, cross-references the rest of your stack, and delivers one finished result.
Related
More Developer Tools integrations
Viktor connects to 9,800+ tools and works across them in a single run.
Trusted by 78,000+ teams
The moment Viktor becomes part of the team.
ServiceNow integration FAQ
Yes. ServiceNow is one of the 9,800+ tools Viktor connects to, in one click via OAuth. Once connected, anyone on your team can put Viktor to work in ServiceNow from their workspace - no workflow builder, no code.
Ask Viktor in your workspace to connect ServiceNow, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time.
Viktor can run 32 ServiceNow actions, including View Cart, Empty Cart, and Find Users - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.
No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which ServiceNow actions to take, runs them, and reports back.
4.9 on G2G2 rating: 4.9 out of 5 stars
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