Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Loading
Viktor is an AI employee that connects to ServiceNow in one click via OAuth and helps you triage and resolve customer support tickets, running 25 ServiceNow actions for you like View Cart, Find Users, and Empty Cart. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in ServiceNow and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in ServiceNow and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in ServiceNow and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from ServiceNow every Monday.”
— you, in Slack or Teams
“Watch ServiceNow for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right ServiceNow actions, runs the work, and reports back. No workflows to build.
Retrieve the current user's ServiceNow cart contents, including the cartitem ids needed by Delete Cart Item. Use before Checkout Cart or Submit Cart Order to confirm what will be ordered.
Updates the specified record with the name-value pairs included in the request body.
Submit a ServiceNow record producer to create the target record (e.g. an incident or RITM) from catalog variables. Run Search Catalog Items to find the record producer sysid and Get Catalog Item Variables to learn which variable names to supply.
Submit the current user's ServiceNow cart via the /cart/submitorder endpoint, generating a request (REQ). Like Checkout Cart, the result depends on the instance's one-step vs two-step checkout configuration. Add items first with Add Item to Cart and inspect with View Cart. Use Check Order Status afterward to track the resulting request.
Search for records by keyword.
Search ServiceNow knowledge base articles via the Knowledge Management API. Returns matching articles with snippets only; use Get Article to fetch an article's full HTML body. Optionally restrict the search to specific knowledge bases (run List Knowledge Bases to find their sysids). Requires the Knowledge API (snkmapi) plugin, which is not active by default.
Search the ServiceNow Service Catalog for orderable items. Use this first to discover catalog item sysid values needed by Get Catalog Item Variables, Add Item to Cart, Order Catalog Item, and Submit Record Producer.
Place a one-step Order Now request for a single ServiceNow catalog item, bypassing the cart. Run Search Catalog Items to find the item sysid and Get Catalog Item Variables to learn which variable names to supply. Use Check Order Status afterward to track the resulting request.
List all tables in the ServiceNow instance.
List the knowledge bases in the instance, to find the sysids that scope a search on Search Knowledge Base.
Retrieves multiple records for the specified table.
Retrieves a single record from a table by its ID.
Retrieves the count of records grouped by a specified field from a ServiceNow table.
Returns the authenticated ServiceNow user's sysid, name, email, username, and instance URL. Call this first when the user says 'my incidents', 'my cases', 'assigned to me', or needs their ServiceNow identity. Use sysid to filter records in Get Table Records (e.g. assignedto={sysid}) or Create Table Record.
Retrieve the ordered variables (form fields) for a ServiceNow catalog item. Run Search Catalog Items first to obtain the item sysid, then use the returned variable names to build the variables payload for Add Item to Cart, Order Catalog Item, or Submit Record Producer.
Retrieve a single knowledge article, including its entire HTML body (content). Run Search Knowledge Base first to find an article, then pass its number or sysid here. The attachments array is only returned when the article record has displayattachments enabled.
Download an attachment from a knowledge article to the /tmp directory. Run Get Article first: its attachments array holds each attachment's sysid and filename, but only when the article record has displayattachments enabled.
Search ServiceNow sysuser records to find a user's sysid (used by props like the requested-for field on Add Item to Cart). Choose whether to match on name (partial) or email (exact).
Empty and delete the current user's ServiceNow cart, removing all of its items. The action resolves the active cart automatically, so no cart ID is required. Emptying a cart that still has items requires the catalogadmin role (a plain admin can only delete an already-empty cart).
Deletes the specified record from a table.
Remove an item from the current user's ServiceNow cart. Run View Cart first to obtain the cartitem id to delete. This permanently removes the line item from the cart.
Inserts one record in the specified table.
Submit the current user's ServiceNow cart via the standard /cart/checkout endpoint, generating a request (REQ). The result depends on the instance's one-step vs two-step checkout configuration (in two-step mode it returns the order summary/status to confirm rather than finalizing). Add items first with Add Item to Cart and inspect with View Cart. Use Check Order Status afterward to track the resulting request.
Retrieve the status of a ServiceNow catalog request (REQ) from the screquest table, including request state, approval, and stage. Provide the request number returned by Checkout Cart, Submit Cart Order, or Order Catalog Item.
Add a ServiceNow catalog item to the current user's cart. Run Search Catalog Items to find the item sysid and Get Catalog Item Variables to learn which variable names to supply. After adding items, use View Cart, then Checkout Cart or Submit Cart Order to submit.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in ServiceNow and flag the urgent ones." "Draft replies to the open tickets in ServiceNow and queue them for my approval." Plain English, any tool.
Viktor opens ServiceNow, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A ServiceNow AI agent is an AI that connects to your ServiceNow account and completes work in it - it doesn't just answer questions about ServiceNow, it takes the actions. Viktor is that agent: an AI employee that works in ServiceNow on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right ServiceNow actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
The smarter way to workflow
One-click OAuth - Viktor never sees your password, and you can revoke access at any time.
Review-first approvals: sensitive ServiceNow actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. ServiceNow is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in ServiceNow from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from ServiceNow, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
