Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
ServiceNow AI employee
Viktor is an AI employee that connects to ServiceNow and helps you triage and resolve customer support tickets, running 25 ServiceNow actions for you like View Cart, Find Users, and Empty Cart. Ask in plain English from your workspace; Viktor does the work in ServiceNow and reports back. Viktor connects in one click via OAuth.
Works in Slack & Microsoft Teams
What is a ServiceNow AI agent?
A ServiceNow AI agent is an AI that connects to your ServiceNow account and completes work in it - it doesn't just answer questions about ServiceNow, it takes the actions. Viktor is an AI employee that works in ServiceNow on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right ServiceNow actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About ServiceNow
The smarter way to workflow
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 25 ServiceNow actions, chains them together
Runs in ServiceNow
Helps you triage and resolve customer support tickets - your real data.
Reports back
Delivers the finished result to your workspace
Try asking Viktor
What can you ask Viktor to do in ServiceNow?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in ServiceNow and flag the urgent ones.”
— you, to @Viktor
“Draft replies to the open tickets in ServiceNow and queue them for my approval.”
— you, to @Viktor
“Pull this week's ticket volume and response time from ServiceNow every Monday.”
— you, to @Viktor
“Watch ServiceNow for tickets that mention churn and alert me immediately.”
— you, to @Viktor
How it works
How does Viktor work with ServiceNow?
Maya Patel11:32 AM
@Viktor check this week's Stripe revenue against HubSpot and flag anything off before the board call.
ViktorApp11:33 AM
On it. Cross-checking Stripe against HubSpot and fixing anything that doesn't line up before your board call.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
ViktorApp9:12 AM
📊 Revenue check:
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
$84,210 (+6.4% WoW).
3 deals didn't match HubSpot.
Fixed 2, one needs your call.
revenue_raport.pdf
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
Actions
What can Viktor do in ServiceNow?
Ask in plain English from your workspace. Viktor picks the right ServiceNow actions, runs the work, and reports back. No workflows to build.
- Other
View Cart
Retrieve the current user's ServiceNow cart contents, including the cartitem ids needed by Delete Cart Item. Use before Checkout Cart or Submit Cart Order to confirm what will be ordered.
- Table Record
Update Table Record
Updates the specified record with the name-value pairs included in the request body.
- Other
Submit Record Producer
Submit a ServiceNow record producer to create the target record (e.g. an incident or RITM) from catalog variables. Run Search Catalog Items to find the record producer sysid and Get Catalog Item Variables to learn which variable names to supply.
- Other
Submit Cart Order
Submit the current user's ServiceNow cart via the /cart/submitorder endpoint, generating a request (REQ). Like Checkout Cart, the result depends on the instance's one-step vs two-step checkout configuration. Add items first with Add Item to Cart and inspect with View Cart. Use Check Order Status afterward to track the resulting request.
- Other
Search Records by Keyword
Search for records by keyword.
- Other
Search Knowledge Base
Search ServiceNow knowledge base articles via the Knowledge Management API. Returns matching articles with snippets only; use Get Article to fetch an article's full HTML body. Optionally restrict the search to specific knowledge bases (run List Knowledge Bases to find their sysids). Requires the Knowledge API (snkmapi) plugin, which is not active by default.
- Other
Search Catalog Items
Search the ServiceNow Service Catalog for orderable items. Use this first to discover catalog item sysid values needed by Get Catalog Item Variables, Add Item to Cart, Order Catalog Item, and Submit Record Producer.
- Other
Order Catalog Item
Place a one-step Order Now request for a single ServiceNow catalog item, bypassing the cart. Run Search Catalog Items to find the item sysid and Get Catalog Item Variables to learn which variable names to supply. Use Check Order Status afterward to track the resulting request.
- Other
List Tables
List all tables in the ServiceNow instance.
Works with your stack
Viktor uses ServiceNow together with your other tools
Ask for outcomes that span tools - Viktor pulls from ServiceNow, cross-references the rest of your stack, and delivers one finished result.
Related
More Developer Tools integrations
Viktor connects to 3,200+ tools and works across them in a single run.
Trusted by 64,000+ teams
The moment Viktor becomes part of the team.
ServiceNow integration FAQ
Yes. ServiceNow is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in ServiceNow from their workspace - no workflow builder, no code.
4.9 on G2G2 rating: 4.9 out of 5 stars
One hire. The output of a team.
Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.