Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Freshservice with a scoped API key and helps you triage and resolve customer support tickets, running 11 Freshservice actions for you like Get Ticket, Update Ticket, and Create Ticket. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Freshservice and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in Freshservice and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in Freshservice and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from Freshservice every Monday.”
— you, in Slack or Teams
“Watch Freshservice for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Freshservice actions, runs the work, and reports back. No workflows to build.
Retrieves available options for the Ticket ID field.
Retrieves available options for the Solution Category ID field.
Update a ticket.
Update a solution article.
List all solution categories.
List all solution articles.
Get a ticket by ID.
Get a solution article by ID.
Delete a solution article.
Create a new ticket.
Create a solution article.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in Freshservice and flag the urgent ones." "Draft replies to the open tickets in Freshservice and queue them for my approval." Plain English, any tool.
Viktor opens Freshservice, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Freshservice AI agent is an AI that connects to your Freshservice account and completes work in it - it doesn't just answer questions about Freshservice, it takes the actions. Viktor is that agent: an AI employee that works in Freshservice on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshservice actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Cloud-based IT Service Management solution
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive Freshservice actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Freshservice is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Freshservice from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Freshservice, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
