Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to SolarWinds Service Desk with a scoped API key and helps you triage and resolve customer support tickets the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in SolarWinds Service Desk and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Summarize today's open tickets in SolarWinds Service Desk and flag the urgent ones.”
— you, in Slack or Teams
“Draft replies to the open tickets in SolarWinds Service Desk and queue them for my approval.”
— you, in Slack or Teams
“Pull this week's ticket volume and response time from SolarWinds Service Desk every Monday.”
— you, in Slack or Teams
“Watch SolarWinds Service Desk for tickets that mention churn and alert me immediately.”
— you, in Slack or Teams
Connect SolarWinds Service Desk, then just ask. Viktor works with it through a managed connector the way a teammate would - helping you triage and resolve customer support tickets: describe the task in plain English, and Viktor figures out the calls, runs the work, and reports back in Slack or Microsoft Teams.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Summarize today's open tickets in SolarWinds Service Desk and flag the urgent ones." "Draft replies to the open tickets in SolarWinds Service Desk and queue them for my approval." Plain English, any tool.
Viktor opens SolarWinds Service Desk, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A SolarWinds Service Desk AI agent is an AI that connects to your SolarWinds Service Desk account and completes work in it - it doesn't just answer questions about SolarWinds Service Desk, it takes the actions. Viktor is that agent: an AI employee that works in SolarWinds Service Desk on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right SolarWinds Service Desk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive SolarWinds Service Desk actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. SolarWinds Service Desk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in SolarWinds Service Desk from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from SolarWinds Service Desk, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
