Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
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Viktor is an AI employee that connects to Refiner with a scoped API key and helps you collect and act on customer feedback and NPS scores, running 4 Refiner actions for you like Track Event, Identify User, and List User ID Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Refiner and reports back. Setup takes about two minutes.
Free to start · No credit card · SOC 2 Type 1 · Works in Slack & Microsoft Teams
Messages you'd actually send. Paste one into Slack or Microsoft Teams, swap in your specifics, and Viktor takes it from there.
“Pull this week's NPS responses from Refiner and summarize the themes.”
— you, in Slack or Teams
“Find the detractors in Refiner from the last survey and draft outreach to them.”
— you, in Slack or Teams
“Watch Refiner for a low score and alert me with the customer's comment.”
— you, in Slack or Teams
“Post a summary of this month's Refiner feedback trends to #product every Monday.”
— you, in Slack or Teams
Ask in plain English in Slack or Microsoft Teams. Viktor picks the right Refiner actions, runs the work, and reports back. No workflows to build.
Retrieves available options for the User ID field.
Retrieves available options for the Segment ID field.
Tracks a user event in Refiner.
Identify a user with user ID or email. If the user does not exist, a new one will be created.
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Message Viktor in Slack like you'd message a teammate. "Pull this week's NPS responses from Refiner and summarize the themes." "Find the detractors in Refiner from the last survey and draft outreach to them." Plain English, any tool.
Viktor opens Refiner, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
A Refiner AI agent is an AI that connects to your Refiner account and completes work in it - it doesn't just answer questions about Refiner, it takes the actions. Viktor is that agent: an AI employee that works in Refiner on your behalf and delivers the finished result in Slack or Microsoft Teams.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Refiner actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
Customer Feedback Surveys for SaaS & Digital Products
Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time.
Review-first approvals: sensitive Refiner actions wait for your sign-off before they run.
Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.
Yes. Refiner is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Refiner from Slack or Microsoft Teams - no workflow builder, no code.
Ask for outcomes that span tools — Viktor pulls from Refiner, cross-references the rest of your stack, and delivers one finished result.
Viktor connects to 3,200+ tools and works across them in a single run.
