Get better results from Viktor

Viktor gets better as you work with him. He keeps what you teach him in skills and uses it in later conversations. This page shows where that memory lives, how to correct it, and what to try when an answer isn't good enough.

How Viktor remembers

• About you. When you share a lasting preference or correct how he works for you, Viktor saves it to your personal skill. Only you can see it. To read it, open Skills and select About you under Yours.
• Shared skills. The way your team does a job, saved as a skill for the whole workspace. Everyone on the team can read them under Shared on the same page.
• Workspace instructions. Rules Viktor follows in every chat, for everyone in your workspace. You set them in Settings > Behavior.
• Channel instructions. Ask Viktor in a channel to always follow a rule there, for example "@Viktor in this channel, always answer in German."

Teach Viktor a preference2 steps

1. 1

   Tell him in chat and say it applies from now on, for example "From now on, keep summaries to short bullets."

2. 2

   To check what he saved, open Skills and select About you.

Set a rule for the whole workspace3 steps

1. 1

   Open Settings > Behavior.

2. 2

   Type the rule under Workspace instructions. Instructions can be up to 4,000 characters.

3. 3

   Click Save changes.

Teach Viktor a process

Ask him to save it, for example "Save how we just did the weekly report as a skill." The skill appears on the Skills page, and Viktor picks it up on his own when a task calls for it. Workspace admins can change a shared skill there with Edit. More in Skills and Teach Viktor by recording.

Correct a saved preference

You can read About you on the Skills page, but you can't edit it there. Tell Viktor the correction and say it applies from now on, for example "From now on, write summaries as full sentences, not bullets." He records corrections in your personal skill. Open About you again to check.

When an answer isn't good enough

1. Reply in the same conversation. Say what was wrong and what you expected.

2. Give him what he needs: the link, the file, or the name of the app and account the data is in.

3. Need up-to-date facts? Ask him to search the web.

4. Hard question? In Slack or Microsoft Teams, add !deep to your message. See Chat commands.

5. Data from a connected app missing or wrong? See I have a problem with an integration.

6. Run going the wrong way? Stop it with !stop in Slack or the stop button in app chat, then ask again.

For credits used by a run that failed or went wrong, see Refunds for a failed or incorrect run.