3 min read
I have a problem with an integration
Quick fixes for when a connected app stops working.
If a connected app is not working, it is usually a sign-in or permission issue that you can fix in a minute.
Try these first
- Open Integrations and find the app.
- Check whether it shows as connected or needs to be reconnected.
- If it needs reconnecting, open it and click Reconnect, then approve access again.
- If it is not connected, connect it and choose the account that has access to the data you need.
- If you connected more than one account for the same app, open the connected account and confirm you are using the right one.
Common cases
- The app needs reconnecting: reconnect it from Integrations; OAuth access may have expired or been revoked.
- Viktor cannot see a specific item (an account, channel, or page): make sure the connected account can access it in the original app, then reconnect if permissions changed.
- A teammate cannot use the integration: it may be set to Private (Invite only); ask the person who connected it, or an admin, to give access.
Still stuck? Report it
If these steps did not help, report an integration problem and we will take a look.