Working with Viktor

3 min read

Viktor is not responding or hit a snag

What to do when Viktor goes quiet or shows an error.

If Viktor stops replying or shows a message that it hit a snag, a few quick checks usually get it working again.

Quick checks

  1. Make sure Viktor is in the channel, or message it directly, so it sees your request.
  2. Confirm you mentioned Viktor or replied in a thread it is part of.
  3. Wait a moment and try again, since high demand can cause a temporary delay.

If it keeps failing

  1. Check that any app the task needs is still connected on the Integrations screen.
  2. Rephrase the request more simply to rule out a confusing instruction.
  3. If Viktor keeps hitting a snag, contact support with the channel and the time it happened.

A single failed message is usually temporary, so retrying is the right first step.

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