3 min read
Viktor is not responding or hit a snag
What to do when Viktor goes quiet or shows an error.
If Viktor stops replying or shows a message that it hit a snag, a few quick checks usually get it working again.
Quick checks
- Make sure Viktor is in the channel, or message it directly, so it sees your request.
- Confirm you mentioned Viktor or replied in a thread it is part of.
- Wait a moment and try again, since high demand can cause a temporary delay.
If it keeps failing
- Check that any app the task needs is still connected on the Integrations screen.
- Rephrase the request more simply to rule out a confusing instruction.
- If Viktor keeps hitting a snag, contact support with the channel and the time it happened.
A single failed message is usually temporary, so retrying is the right first step.