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Contact support
Support hours, response times, and how to open a case with the Viktor team.
We're here to help with Viktor in Slack, Microsoft Teams, Google Chat, Zoom Team Chat and the Viktor app.
Support hours and response time
- Support hours: Monday to Friday, 9:00–18:00 (Europe/Warsaw)
- First response: we reply to every request within 1 business day.
- Email: support@viktor.com
- Live support: live chat in the Viktor app
How to open a case
Fill in the contact support form, or email support@viktor.com from the address you use with Viktor. Include:
- your Viktor workspace name;
- where you use Viktor (Slack, Teams, Google Chat, Zoom Team Chat, web or desktop app);
- what you asked Viktor, what happened and what you expected;
- screenshots or a link to the conversation, if you can share them.
We confirm we received your case and reply within the first-response time above.
Before you write
- Browse the Help Center for step-by-step guides.
- Viktor not answering? See Viktor is not responding.
- Problem with a connected app? See I have a problem with an integration.
- To delete your data, email support@viktor.com or see Delete your account and data.
- Security or privacy question? See Security and compliance and our Privacy Policy.