Refunds for a failed or incorrect run

If a task failed or produced clearly broken results, the credits it used can often be reviewed and returned to your balance. This covers a refund of the credits the run consumed, not necessarily a refund of a Stripe payment.

Check what happened

1. If you’re a workspace admin, open Usage to see recent threads and scheduled tasks with the credits each one used.
2. Find the run in question and note when it ran and how many credits it consumed.
3. Open the related Slack or Microsoft Teams thread, or scheduled task result, to confirm what went wrong.

Request a refund

Genuine system errors aren’t meant to cost you credits. If you believe a run failed because of a problem on Viktor’s side, request a refund for a failed run with the Slack or Microsoft Teams thread links and a note on what went wrong, and the team will take a look.

A quick note on what we can and can’t refund: credits cover the work Viktor does on each run, so they’re used up even when the outcome isn’t quite what you hoped for. Things like a prompt that was too vague, a result that’s technically correct but not what you had in mind, or general dissatisfaction with an answer don’t qualify for a refund. Refunds are reserved for runs that clearly broke on our side.