On this page
If something in Viktor looks broken, such as an error message, a page that will not load or a button that does nothing, try the quick checks below. If the problem is still there, report it to User Operations with the details listed on this page.
Try this first
If the Viktor app shows This page couldn't load, click Try again. Go to home takes you back to the app's home page.
If the app shows a full page that says Viktor hit a snag or Viktor couldn't load this page, click the button under the message: Try again or Reload.
If you see A new version of Viktor is ready, click Reload.
Viktor not answering in Slack or Microsoft Teams? See Viktor is not responding or hit a snag.
Problem with a connected app? See I have a problem with an integration.
Where to report it
- Contact form. Open the Contact support form. The first step, What's going on, asks for a short summary and the details. You can add screenshots there with + Add screenshots. The second step, Where to reply, asks which workspace this is about, or the email address to reply to. Then click Send request.
- Email. Write to support@viktor.com. In the Viktor web or desktop app, click Help at the bottom of the sidebar, then Email support. The copy icon next to it copies the address.
- A connected app. Use Report an integration problem. You can add screenshots to that form too.
What to include
Put these details in your first message, so User Operations can look into it without asking you for more:
The exact error text. Copy it word for word. If the screen shows a line that starts with Ref, copy that too. There is a copy icon next to it.
Where it happened. The address of the page, or a link to the Slack or Microsoft Teams conversation.
What you were doing. What you clicked or asked Viktor, what happened, and what you expected.
When it happened.
A screenshot of what you see.
Your workspace name and where you use Viktor: Slack, Microsoft Teams, email, the web app or the desktop app.
User Operations replies by email. For hours, see Contact support.
If a failed run used credits
See Refunds for a failed or incorrect run.
Not sure which route fits? Email support@viktor.com from the address you use with Viktor.
Did this help?
2 min read. Part of Working with Viktor.