3 min read
Referral and reward credits
Why referral and reward credits sometimes do not appear, and how to fix it.
You can earn credits by referring a team or by sharing how you use Viktor. Referral rewards are paid as a share of your referred teams' spend, on every payment they make.
How you earn
- Referrals - when a team subscribes with your link, you earn a share of everything they pay (plan and top-ups) as credits, every time they pay. Manage it in Referrals & Rewards. Full details: Refer a team and earn credits.
- Use-case rewards - you can also earn credits through the creator program.
- Prefer cash? The Affiliate program (Dub) pays cash on referrals instead of credits - a separate program.
If referral credits did not arrive
- Check the team subscribed with your link in their own new workspace.
- Credits are added after each payment is processed, so the first credits arrive once your referral makes their first payment - not at sign-up.
- Self-referrals and adding people to your existing workspace do not qualify, which is the most common reason a reward does not show.
- If a referred team paid and you still do not see credits, contact support with your referral link.
About the older 10,000-credit referral
An earlier version of this program gave a one-time 10,000-credit bonus. That program has ended and is replaced by the ongoing revenue-share rewards above. If you were expecting credits from the older program, contact support and we will help.