Out of credits: top up or upgrade

When your balance runs low you can buy extra credits once, set up automatic top-ups, or move to a plan with a larger monthly allowance. If you do hit zero, any blocked request is saved and runs automatically once credits are back.

Top up with extra credits

1. Open Subscription settings.
2. Choose to buy extra credits.
3. Complete checkout and the credits are added to your current balance right away.

One-time top-ups are only available on the web.

What happens to your request

When credits run out, your request isn't lost. Viktor saves anything blocked in the last 8 hours and runs it the moment credits are added; older requests need to be sent again. Admins see Upgrade plan and Auto top-up options plus a choice of what happens next time credits run out; teammates who aren't admins can ask an admin to add credits with one click. In the web app, the chat box shows an "Out of credits" notice instead of a send error — your draft is kept, and admins get an Add credits button that opens Billing & Credits.

Get free credits

The out-of-credits message can also offer Get free credits. It opens a short offer to earn credits by posting about Viktor; see Referral and reward credits. The offer isn't available to every workspace.

Set up auto top-ups

Auto top-ups add credits automatically whenever your balance runs low, so your tasks keep running. Auto top-up credits are charged at the same rate as the credits in your plan, while one-time top-ups are priced higher. You can enable auto top-ups from the low-credit message in Slack or in Subscription settings.

Move to a higher plan

1. Open Subscription settings and compare the monthly credits in each plan. The Team plan is $100 a month for 40,000 credits; see pricing for every plan.
2. Choose a higher plan if you regularly run out before the cycle resets.
3. Confirm the change to get the larger allowance immediately.

A one-time top-up is best for an occasional busy month, while auto top-ups or a higher plan are better value if you hit the limit most months. Unused monthly plan credits roll over for one month, and bonus credits never expire; see How credits work, Change your plan and When your plan renews.