I paid but my credits haven't shown up

In almost all cases, credits are added to your balance the moment your payment goes through. If you've just paid and don't see them yet, it's usually because the payment is still being processed on our side.

In rare cases this can take anywhere from a few minutes up to half an hour. Once the payment is confirmed, your credits are added automatically - you don't need to do anything.

What to do

1. Refresh the page or reopen Viktor after a few minutes.
2. Check that the payment actually completed (you'll get a receipt by email).
3. Make sure you're looking at the workspace you paid on. Open your dashboard and use the workspace picker in the top left to switch - your credits may be on a different workspace.
4. If it's been more than an hour and your credits still aren't there, contact support and we'll sort it out.