3 min read
Sign-up and sign-in error messages
What each sign-up or sign-in message means and what to do next.
Find the message you see below. Each bold line is quoted from the screen.
Sign-up messages
We couldn't create your account. Our automatic checks stopped this sign-up. Email support@viktor.com from the address you signed up with, and our team will look into it.
No Viktor account uses this Google account yet. Sign up first, or sign in the way you did before.
This email already has a Viktor account, but Viktor isn't connected to this Slack workspace. Choose the Slack workspace you signed up with, or sign in the way you first did.
Slack access messages
You're a guest in this Slack workspace... Guests need an invite. Ask a workspace admin to invite you.
...your Slack account isn't on that list. Admins limit who can use Viktor in this workspace. Ask an admin to allow your account.
Invite messages
This invite went to a different email address. Continue with the address the invite was sent to, or ask your teammate to invite this one.
This invite was already used. If it was you, just sign in.
This team invite has expired. Ask your admin for a new one.
Account and session messages
Your Viktor account is disabled. See My account is disabled.
For your security, you were signed out after 30 minutes of inactivity. Sign in again.
Seeing something else? Contact support with the exact message.