Email Viktor

Email is one more way to reach Viktor, your AI employee. Write to viktor@viktor.com with a job and the finished work comes back on the same thread. Or put him on Cc when a meeting needs a time, and he finds one and sends the invite. It is the same Viktor you work with in Slack, Microsoft Teams or the app, with the same memory and the same connected tools.

Set it up

Viktor doesn't act on your emails until you finish a short setup. Each person does this for their own account.

1. 1

   Open Settings > Emails. The first time, the page shows the setup. Click Get started. Steps you already finished are skipped.

2. 2

   Connect your calendar. Click Connect next to Google Calendar or Outlook Calendar, then Continue. Viktor finds free time on it and sends invites from it. The connection stays private to you.

3. 3

   Customise Viktor. Fill in What should Viktor call you? and Email signature, then click Continue. Viktor uses your name when he writes to people for you, and signs every email he sends.

4. 4

   Teach Viktor how you schedule. Click Work out my preferences and Viktor drafts your rules from your calendar and connected tools. Or type them yourself under How do you like your meetings? and click Send to Viktor.

5. 5

   When the page says Thanks, you're set, click Go to email settings.

After that, Settings > Emails shows Your name on emails, Your calendars and Your email addresses. Scheduling preferences appears once Viktor has saved your rules.

Which addresses you can write from

Viktor acts on emails from addresses he knows are yours. Your email addresses lists them:

• The address of each calendar you connected. These are marked Connected calendar.
• Addresses you add yourself. Type the address and click Add address. A confirmation email goes to that address. Open it and follow the link while you are signed in to Viktor. The link expires in 3 days. Until you confirm, the address shows Waiting for confirmation and Viktor won't act on emails from it. Click Resend for a new link.

Two ways to use it

• Send or forward him a job. Write to viktor@viktor.com the way you would brief a colleague, or forward him an email or a file to work on. He does the work and replies on the same thread.
• Cc him to schedule a meeting. Add viktor@viktor.com on Cc and say what you need, for example "I've added Viktor on Cc to find us 30 minutes next week." He offers times. When the other person picks one, he books the meeting and the invite goes out from your calendar with a video link.

Viktor checks all your calendars for free time. He books on the calendar connected on the address you email him from, and on your primary calendar when that address has none. To pick the primary one, click Set as primary in Your calendars.

To change how he schedules, type the change under Tell Viktor what to change in Scheduling preferences and click Send to Viktor.

Where the work comes back

Viktor replies on the same email thread, to you and to the people on To and Cc of the email he is answering. If you put him on Bcc, he replies to you alone.

He sends his replies without asking you first, so the thread keeps moving. When something is unclear, he asks you in an email only you get.

What other people on the thread see

• Who writes to them. Emails come from Viktor at viktor@viktor.com, signed with the signature you set in Your name on emails.
• No account needed. The other person replies with the time they want from the ones he offers.
• Your calendar stays private. People outside your workspace only learn whether a time is free. Event names and attendees are not shared.
• He takes work from you, not from them. People outside your workspace can agree a meeting time with him, and nothing else.
• No surprise recipients. From viktor@viktor.com, he does not write to people outside your company who are not already on the thread. If someone who was not on the thread replies to it, he doesn't answer them. He tells you, and you can add them in To or Cc.
• A way to stop. Emails that reach people outside your workspace end with a line that lets them click Unsubscribe or reply "stop". After that, Viktor does not email that address again.

Credits

Work Viktor does from email uses credits, the same as work in chat. If your workspace is out of credits, he replies to say he has paused and that your email is saved. See Out of credits: top up or upgrade and How credits work and how to save them.

Remove an address

• Remove an address you added. In Your email addresses, click the remove icon next to the address, then Remove. Emails from that address to Viktor are no longer handled for you.
• Addresses marked Connected calendar have no remove icon. They stay on the list while that calendar is connected to Viktor.

Settings > Emails has no on/off switch. Viktor only acts on emails that are sent to viktor@viktor.com or that have him on Cc or Bcc.

For admins: company domains

Workspace admins also see Company domains in Settings > Emails. Anyone with an address at a verified domain counts as part of your workspace on email threads, so Viktor may share workspace information when they are on one. A domain never lets someone email Viktor as a particular person. Each member still adds their own addresses.

1. 1

   Type the domain, for example acme.com, and click Add domain. Public email domains like gmail.com can't be added.

2. 2

   Add the TXT record shown under the domain at your DNS provider.

3. 3

   Click Verify. Keep the record published afterwards.

If Viktor doesn't reply

1. Finish the setup. Open Settings > Emails. If it shows setup steps, complete them. Viktor doesn't act on your emails before that.

2. Write from an address he knows. The address must be listed under Your email addresses, without Waiting for confirmation or Link expired next to it. When you write from an address Viktor doesn't recognize, he replies once to say how to add it, and not again that day.

3. Check DMARC. Viktor only starts work on emails from domains that pass DMARC, a record that proves an email came from your company. Most company domains have it. If yours doesn't, your IT admin can add it.

4. Automatic emails get no answer. Viktor does not answer auto-replies such as out-of-office messages, mailing-list emails, or mail from no-reply addresses.

5. Check your credits. See Out of credits: top up or upgrade.

6. Still nothing? See Report a problem with Viktor.

More examples of what to send him are on the Email Viktor page.