# Zonka Feedback AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Zonka Feedback with a scoped API key and helps you collect and act on customer feedback and NPS scores, running 3 Zonka Feedback actions for you like List Surveys, Send SMS Survey, and Send Email Survey. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Zonka Feedback and reports back. Setup takes about two minutes. - Tool: Zonka Feedback - Category: Communication - Connection: API key - Actions available: 3 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/zonka-feedback ## What can you ask Viktor to do in Zonka Feedback? - "Pull this week's NPS responses from Zonka Feedback and summarize the themes." - "Find the detractors in Zonka Feedback from the last survey and draft outreach to them." - "Watch Zonka Feedback for a low score and alert me with the customer's comment." - "Post a summary of this month's Zonka Feedback feedback trends to #product every Monday." ## What can Viktor do in Zonka Feedback? (3 actions) - **Send SMS Survey** - Send a survey by SMS. Please ensure you have enough SMS credits. - **Send Email Survey** - Send a survey by email. - **List Surveys** - List surveys from Zonka Feedback. You can filter surveys based on their status. ## How does Viktor work with Zonka Feedback? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Zonka Feedback with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Zonka Feedback actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Zonka Feedback AI agent? A Zonka Feedback AI agent is an AI that connects to your Zonka Feedback account and completes work in it - it doesn't just answer questions about Zonka Feedback, it takes the actions. Viktor is that agent: an AI employee that works in Zonka Feedback on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zonka Feedback actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Zonka Feedback Zonka Feedback is a multi-channel feedback system and survey app with actionable insights, real-time reporting and collaborative inbox. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Zonka Feedback actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Zonka Feedback? Yes. Zonka Feedback is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Zonka Feedback from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Zonka Feedback to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Zonka Feedback, then paste an API key from your Zonka Feedback account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Zonka Feedback? Viktor can run 3 Zonka Feedback actions, including List Surveys, Send SMS Survey, and Send Email Survey - and chain them with other tools in a single request. In practice that means Viktor helps you collect and act on customer feedback and NPS scores. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Zonka Feedback? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Zonka Feedback actions to take, runs them, and reports back. ### Is my Zonka Feedback data secure with Viktor? Yes. Viktor connects to Zonka Feedback with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Zonka Feedback integration cost? Nothing extra - every integration, including Zonka Feedback, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Zonka Feedback together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Zonka Feedback, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Zonka Feedback together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.