# Zoho Desk AI employee Viktor works in Zoho Desk for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Zoho Desk and helps you triage and resolve customer support tickets, running 35 Zoho Desk actions for you like Get Article, Find Contact, and List Tickets. Ask in plain English from your workspace; Viktor does the work in Zoho Desk and reports back. Viktor connects in one click via OAuth. - Tool: Zoho Desk - Category: Customer Support - Connection: One-click OAuth - Actions available: 35 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/zoho-desk ## What can your AI employee do in Zoho Desk? Viktor connects to your Zoho Desk account and completes work in it. He doesn't just answer questions about Zoho Desk, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zoho Desk actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Zoho Desk Omnichannel customer service software to delight and retain customers. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 35 Zoho Desk actions, chains them together 3. **Runs in Zoho Desk** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Zoho Desk from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Zoho Desk, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Zoho Desk work on a schedule, like a weekly Zoho Desk summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Zoho Desk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Zoho Desk. ## What can you ask Viktor to do in Zoho Desk? - "Summarize today's open tickets in Zoho Desk and flag the urgent ones." - "Draft replies to the open tickets in Zoho Desk and queue them for my approval." - "Pull this week's ticket volume and response time from Zoho Desk every Monday." - "Watch Zoho Desk for tickets that mention churn and flag them for me." ## How does Viktor work with Zoho Desk? 1. Open Viktor in a supported workspace. 2. Connect Zoho Desk with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Zoho Desk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Zoho Desk? (35 actions) - **Add Ticket Attachment** - Attaches a file to a ticket. - **Add Ticket Comment** - Adds a comment to a ticket. - **Create Account** - Creates an account in your help desk portal. - **Create Contact** - Creates a contact in your help desk portal. - **Create Ticket** - Creates a ticket in your helpdesk. - **Delete Ticket Comment** - Deletes a specific comment from a ticket. - **Download Thread Attachment** - Download a specific attachment belonging to a thread of a ticket. - **Find Contact** - Searches for contacts in your help desk portal. - **Find or Create Contact** - Finds or create a contact. - **Get Article** - Retrieves the details of a knowledge base article. - **Get Thread Details** - Retrieve details for a specific thread belonging to a ticket. - **Get Ticket Comment History** - Retrieves the edit history of a specific ticket comment. - **Get Ticket Comment** - Retrieves details of a specific comment on a ticket. - **Get Ticket Details** - Retrieve details for a specified ticket. - **List Articles** - Lists knowledge base articles for a help center. - **List Channel Options** - Retrieves available options for the Channel field. - **List Classification Options** - Retrieves available options for the Classification field. - **List Conversations** - List all conversations for a ticket. - **List Departments** - Lists the departments configured in the organization, with optional filtering by enabled/disabled state. Use this to drive workflows by department name lookups instead of hardcoded department IDs. - **List Help Centers** - Lists the help centers configured in an organization. - **List Organization ID Options** - Retrieves available options for the Organization ID field. - **List Root Categories** - Lists root knowledge base categories for a help center. - **List Ticket Attachments** - List attachments for a specific ticket. - **List All Ticket Comments** - Retrieves all comments for a specified ticket. - **List Ticket Fields** - Lists every field configured on a Zoho Desk module (defaults to Tickets), including each field's apiName, displayLabel, type, and for picklist fields - the allowedValues array. Useful for discovering valid picklist values (e.g. for status, priority, channel, category, subCategory, classification) before creating or routing tickets. - **List Priority Options** - Retrieves available options for the Priority field. - **List Status Options** - Retrieves available options for the Status field. - **List Ticket Threads** - Get a list of threads for a specified ticket. - **List Tickets** - Lists all tickets in your help desk with optional filtering. - **Search Articles** - Searches for knowledge base articles. - **Search Ticket** - Searches for tickets in your help desk. - **Send E-Mail Reply** - Sends an email reply. - **Update Contact** - Updates details of an existing contact. - **Update Ticket Comment** - Updates an existing comment on a ticket. - **Update Ticket** - Updates an existing ticket. ## Viktor uses Zoho Desk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Help Scout](https://viktor.com/integrations/help-scout) - [Trengo](https://viktor.com/integrations/trengo) - [Zendesk](https://viktor.com/integrations/zendesk) - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Intercom](https://viktor.com/integrations/intercom) - [Help Scout (API Keys)](https://viktor.com/integrations/help-scout-api-keys) ## FAQ ### Does Viktor integrate with Zoho Desk? Yes. Zoho Desk is one of the 9,800+ tools Viktor connects to, in one click via OAuth. Once connected, anyone on your team can put Viktor to work in Zoho Desk from their workspace - no workflow builder, no code. ### How do I connect Zoho Desk to Viktor? Ask Viktor in your workspace to connect Zoho Desk, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Zoho Desk? Viktor can run 35 Zoho Desk actions, including Get Article, Find Contact, and List Tickets - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Zoho Desk? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Zoho Desk actions to take, runs them, and reports back. ### Is my Zoho Desk data secure with Viktor? Yes. Viktor connects to Zoho Desk in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Zoho Desk integration cost? Nothing extra - every integration, including Zoho Desk, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Zoho Desk together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Zoho Desk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.