# Zendesk AI employee Viktor works in Zendesk for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Zendesk and helps you triage and resolve customer support tickets, running 30 Zendesk actions for you like Search, Get User, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in Zendesk and reports back. Viktor connects in one click via OAuth. - Tool: Zendesk - Category: Customer Support - Connection: One-click OAuth - Actions available: 30 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/zendesk ## What can your AI employee do in Zendesk? Viktor connects to your Zendesk account and completes work in it. He doesn't just answer questions about Zendesk, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zendesk actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Zendesk Zendesk is customer service software for support tickets, customers, organizations and a Help Center. Viktor connects to it with Zendesk sign-in (OAuth). Viktor is not affiliated with or endorsed by Zendesk. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 30 Zendesk actions, chains them together 3. **Runs in Zendesk** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Zendesk from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Zendesk, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Zendesk work on a schedule, like a weekly Zendesk summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Zendesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Zendesk. ## What can you ask Viktor to do in Zendesk? - "Summarize today's open tickets in Zendesk and flag the urgent ones." - "Draft replies to the open tickets in Zendesk and queue them for my approval." - "Pull this week's ticket volume and response time from Zendesk every Monday." - "Watch Zendesk for tickets that mention churn and flag them for me." ## How does Viktor work with Zendesk? 1. Open Viktor in a supported workspace. 2. Connect Zendesk with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Zendesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Zendesk? (30 actions) - **Search** - Searches tickets, users, organizations and groups with Zendesk's query syntax. - **Count Search Results** - Counts how many records match a search, without returning them. - **Export Search Results** - Returns search results beyond the 1,000-result search limit, one record type at a time. - **Get Ticket** - Gets one ticket: subject, description, status, priority, requester, assignee, tags and custom fields. - **Get Tickets By IDs** - Gets up to 100 tickets in one call. - **Get Ticket Metrics** - Gets a ticket's reply count, reopens, first reply and resolution times. - **List Ticket Comments** - Lists a ticket's public replies and internal notes. - **List Ticket Audits** - Lists a ticket's change history. - **List Views** - Lists the shared and personal views you can use. - **List View Tickets** - Lists the tickets in one view. - **List Changed Tickets** - Lists every ticket created or updated since a given time. - **List User Tickets** - Lists the tickets a user requested, is CC'd on, follows or is assigned. - **Get User** - Gets one user: name, email, role, organization and user fields. - **Get Users By IDs** - Gets up to 100 users in one call. - **List Users** - Lists users, optionally by role. - **Search Users** - Finds users by name, email, phone or external ID. - **Get Current User** - Shows which Zendesk user the connection acts as. - **Get Organization** - Gets one organization: name, domains, tags and fields. - **List Organizations** - Lists organizations. - **List Groups** - Lists the agent groups tickets are assigned to. - **List Group Memberships** - Lists the agents in one group. - **List Ticket Fields** - Lists system and custom ticket fields with their options. - **Search Articles** - Searches Help Center articles. - **Get Article** - Gets one Help Center article. - **Create Ticket** - Creates a ticket with its first comment, after you approve it. - **Update Ticket** - Changes a ticket's status, priority, assignee, group, tags or custom fields, after you approve it. - **Add Ticket Comment** - Adds a public reply or an internal note to a ticket, after you approve it. - **Merge Tickets** - Merges tickets into one, after you approve it. - **Add Ticket Tags** - Adds tags to a ticket, keeping the existing ones. - **Remove Ticket Tags** - Removes the given tags from a ticket. ## Viktor uses Zendesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Help Scout](https://viktor.com/integrations/help-scout) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Trengo](https://viktor.com/integrations/trengo) - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Intercom](https://viktor.com/integrations/intercom) - [Help Scout (API Keys)](https://viktor.com/integrations/help-scout-api-keys) ## FAQ ### Does Viktor integrate with Zendesk? Yes. Zendesk is one of the 9,800+ tools Viktor connects to, in one click via OAuth. Once connected, anyone on your team can put Viktor to work in Zendesk from their workspace - no workflow builder, no code. ### How do I connect Zendesk to Viktor? Ask Viktor in your workspace to connect Zendesk, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Zendesk? Viktor can run 30 Zendesk actions, including Search, Get User, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Zendesk? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Zendesk actions to take, runs them, and reports back. ### Is my Zendesk data secure with Viktor? Yes. Viktor connects to Zendesk in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Zendesk integration cost? Nothing extra - every integration, including Zendesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Zendesk together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Zendesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.