# Zendesk AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Zendesk in one click via OAuth and helps you triage and resolve customer support tickets, running 33 Zendesk actions for you like Get Macro, List Macros, and Get Article. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Zendesk and reports back. Setup takes about two minutes. - Tool: Zendesk - Category: Marketing - Connection: One-click OAuth - Actions available: 33 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/zendesk ## What can you ask Viktor to do in Zendesk? - "Summarize today's open tickets in Zendesk and flag the urgent ones." - "Draft replies to the open tickets in Zendesk and queue them for my approval." - "Pull this week's ticket volume and response time from Zendesk every Monday." - "Watch Zendesk for tickets that mention churn and alert me immediately." ## What can Viktor do in Zendesk? (33 actions) - **Upload Ticket Attachments** - Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets. - **Update Ticket** - Updates a ticket. - **Update Side Conversation** - Update the state or subject of a Zendesk side conversation. - **Set Ticket Tags** - Set tags on a ticket (replaces all existing tags). - **Set Custom Ticket Fields** - Sets one or more custom field values on a ticket. - **Search Tickets** - Searches for tickets using Zendesk's search API. - **Search Macros** - Search for macros by name. - **Search Help Center** - Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. - **Search Community Posts** - Searches Help Center community posts. - **Search Articles** - Searches Help Center articles. - **Reply to Side Conversation** - Reply to an existing Zendesk side conversation. Zendesk requires recipients on every reply, so pass the participants the reply should go to. - **Remove Ticket Tags** - Remove specific tags from a ticket. - **List Tickets** - Retrieves a list of tickets. - **List Ticket Comments** - Retrieves all comments for a specific ticket. - **List Side Conversations** - Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use Get Side Conversation to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). - **List Macros** - Retrieves all macros. - **List Macro Category Options** - Retrieves available options for the Macro Category field. - **List Locales** - Retrieves all locales. - **List Fields Options** - Retrieves available options for the Fields field. - **List Dynamic Content Items** - Retrieves a list of dynamic content items. Note: Dynamic content is available only on the Professional plan and above. - **List Articles** - Retrieves a list of articles. - **List Active Macros** - Lists all active shared and personal macros available to the current user. - **Get User Info** - Retrieves information about a specific user. - **Get Ticket Info** - Retrieves information about a specific ticket. - **Get Side Conversation** - Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use List Side Conversations to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). - **Get Macro** - Retrieves a macro by its ID. - **Get Dynamic Content Items by Name** - Retrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above. - **Get Dynamic Content Item** - Retrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above. - **Get Article** - Retrieves an article by its ID. - **Delete Ticket** - Deletes a ticket. - **Create Ticket** - Creates a ticket. - **Create Side Conversation** - Create a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants. Requires the Zendesk Collaboration add-on. Use List Side Conversations to inspect existing conversations. - **Add Ticket Tags** - Add tags to a ticket (appends to existing tags). ## How does Viktor work with Zendesk? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Zendesk with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Zendesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Zendesk AI agent? A Zendesk AI agent is an AI that connects to your Zendesk account and completes work in it - it doesn't just answer questions about Zendesk, it takes the actions. Viktor is that agent: an AI employee that works in Zendesk on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zendesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Zendesk Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Zendesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Zendesk? Yes. Zendesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Zendesk from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Zendesk to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Zendesk, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Zendesk? Viktor can run 33 Zendesk actions, including Get Macro, List Macros, and Get Article - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Zendesk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Zendesk actions to take, runs them, and reports back. ### Is my Zendesk data secure with Viktor? Yes. Viktor connects to Zendesk in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Zendesk integration cost? Nothing extra - every integration, including Zendesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Zendesk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Zendesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Zendesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Marketing integrations - [Meta Ads](https://viktor.com/integrations/meta-ads) - [Google Ads](https://viktor.com/integrations/google-ads) - [YouTube](https://viktor.com/integrations/youtube) - [Customer.io](https://viktor.com/integrations/customer-io) - [Instagram](https://viktor.com/integrations/instagram) - [Mailchimp](https://viktor.com/integrations/mailchimp) - [Add to Calendar PRO](https://viktor.com/integrations/add-to-calendar-pro) - [LinkedIn](https://viktor.com/integrations/linkedin) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.