# Zammad AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Zammad with a scoped API key and helps you triage and resolve customer support tickets the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Zammad and reports back. Setup takes about two minutes. - Tool: Zammad - Category: Customer Support - Connection: API key - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/zammad ## What can you ask Viktor to do in Zammad? - "Summarize today's open tickets in Zammad and flag the urgent ones." - "Draft replies to the open tickets in Zammad and queue them for my approval." - "Pull this week's ticket volume and response time from Zammad every Monday." - "Watch Zammad for tickets that mention churn and alert me immediately." ## What can Viktor do in Zammad? Viktor works with Zammad through a managed connector to help you triage and resolve customer support tickets: describe the task in plain English and Viktor figures out the right Zammad calls, runs the work, and reports back. ## How does Viktor work with Zammad? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Zammad with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Zammad actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Zammad AI agent? A Zammad AI agent is an AI that connects to your Zammad account and completes work in it - it doesn't just answer questions about Zammad, it takes the actions. Viktor is that agent: an AI employee that works in Zammad on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Zammad actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Zammad Zammad is an intuitive, quick, and easy open-source helpdesk system that lets you manage all of your company's communication channels from within the same platform. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Zammad actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Zammad? Yes. Zammad is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Zammad from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Zammad to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Zammad, then paste an API key from your Zammad account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Zammad? Viktor works with Zammad through a managed connector to help you triage and resolve customer support tickets: describe the task in plain English and Viktor figures out the right Zammad calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate Zammad? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Zammad actions to take, runs them, and reports back. ### Is my Zammad data secure with Viktor? Yes. Viktor connects to Zammad with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Zammad integration cost? Nothing extra - every integration, including Zammad, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Zammad together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Zammad, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Zammad together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.