# WhatsApp Business AI employee Viktor is an AI employee that connects to WhatsApp Business and helps you send SMS, voice, or OTP messages through an API, running 4 WhatsApp Business actions for you like Send Text Message, Send Voice Message, and List Message Templates. Ask in plain English from your workspace; Viktor does the work in WhatsApp Business and reports back. Viktor connects with a scoped API key. - Tool: WhatsApp Business - Category: Sales & CRM - Connection: API key - Actions available: 4 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/whatsapp-business ## What can you ask Viktor to do in WhatsApp Business? - "Send this batch of text messages through WhatsApp Business and report any failures." - "Check WhatsApp Business for delivery status on last night's messages and flag failures." - "Watch WhatsApp Business for a spike in failed deliveries and alert me right away." - "Pull this month's message volume and cost from WhatsApp Business and post it every month." ## What can Viktor do in WhatsApp Business? (4 actions) - **Send Text Using Template** - Send a text message using a pre-defined template. Variables can be sent only as text. - **Send Voice Message** - Sends a voice message. - **Send Text Message** - Sends a text message. - **List Message Templates** - Lists message templates. ## How does Viktor work with WhatsApp Business? 1. Open Viktor in a supported workspace. 2. Connect WhatsApp Business with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the WhatsApp Business actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a WhatsApp Business AI agent? A WhatsApp Business AI agent is an AI that connects to your WhatsApp Business account and completes work in it - it doesn't just answer questions about WhatsApp Business, it takes the actions. Viktor is an AI employee that works in WhatsApp Business on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right WhatsApp Business actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About WhatsApp Business WhatsApp Business products support businesses from large to small. Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive WhatsApp Business actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with WhatsApp Business? Yes. WhatsApp Business is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in WhatsApp Business from their workspace - no workflow builder, no code. ### How do I connect WhatsApp Business to Viktor? Ask Viktor in your workspace to connect WhatsApp Business, then paste an API key from your WhatsApp Business account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in WhatsApp Business? Viktor can run 4 WhatsApp Business actions, including Send Text Message, Send Voice Message, and List Message Templates - and chain them with other tools in a single request. In practice that means Viktor helps you send SMS, voice, or OTP messages through an API. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate WhatsApp Business? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which WhatsApp Business actions to take, runs them, and reports back. ### Is my WhatsApp Business data secure with Viktor? Yes. Viktor connects to WhatsApp Business with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the WhatsApp Business integration cost? Nothing extra - every integration, including WhatsApp Business, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use WhatsApp Business together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from WhatsApp Business, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Viktor uses WhatsApp Business together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.