# Unthread AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Unthread with a scoped API key and helps you triage and resolve customer support tickets, running 4 Unthread actions for you like Update Customer, Delete Customer, and Create Customer. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Unthread and reports back. Setup takes about two minutes. - Tool: Unthread - Category: Sales & CRM - Connection: API key - Actions available: 4 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/unthread ## What can you ask Viktor to do in Unthread? - "Summarize today's open tickets in Unthread and flag the urgent ones." - "Draft replies to the open tickets in Unthread and queue them for my approval." - "Pull this week's ticket volume and response time from Unthread every Monday." - "Watch Unthread for tickets that mention churn and alert me immediately." ## What can Viktor do in Unthread? (4 actions) - **Update Customer** - Update a Customer. - **Delete Customer** - Delete a Customer. - **Create Customer** - Create a new Customer. - **Create Conversation** - Create a new Conversation. ## How does Viktor work with Unthread? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Unthread with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Unthread actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Unthread AI agent? A Unthread AI agent is an AI that connects to your Unthread account and completes work in it - it doesn't just answer questions about Unthread, it takes the actions. Viktor is that agent: an AI employee that works in Unthread on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Unthread actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Unthread AI-Powered Ticketing in Slack. Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Unthread actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Unthread? Yes. Unthread is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Unthread from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Unthread to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Unthread, then paste an API key from your Unthread account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Unthread? Viktor can run 4 Unthread actions, including Update Customer, Delete Customer, and Create Customer - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Unthread? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Unthread actions to take, runs them, and reports back. ### Is my Unthread data secure with Viktor? Yes. Viktor connects to Unthread with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Unthread integration cost? Nothing extra - every integration, including Unthread, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Unthread together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Unthread, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Unthread together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.