# Twilio AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Twilio with a scoped API key and helps you send SMS, voice, or OTP messages through an API, running 24 Twilio actions for you like Get Call, List Calls, and Get Message. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Twilio and reports back. Setup takes about two minutes. - Tool: Twilio - Category: Communication - Connection: API key - Actions available: 24 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/twilio ## What can you ask Viktor to do in Twilio? - "Send this batch of text messages through Twilio and report any failures." - "Check Twilio for delivery status on last night's messages and flag failures." - "Watch Twilio for a spike in failed deliveries and alert me right away." - "Pull this month's message volume and cost from Twilio and post it every month." ## What can Viktor do in Twilio? (24 actions) - **Make a Phone Call** - Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. - **List Transcript SIDs Options** - Retrieves available options for the Transcript SIDs field. - **List Call ID Options** - Retrieves available options for the Call ID field. - **List Service SID Options** - Retrieves available options for the Service SID field. - **List Recording ID Options** - Retrieves available options for the Recording ID field. - **List Parent Call SID Options** - Retrieves available options for the Parent Call SID field. - **List Incoming Phone Number Options** - Retrieves available options for the Incoming Phone Number field. - **List From Options** - Retrieves available options for the From field. - **List Application SID Options** - Retrieves available options for the Application SID field. - **Send SMS Verification** - Send an SMS verification to a phone number. - **Send Message** - Send an SMS text with optional media files. - **Phone Number Lookup** - Lookup information about a phone number. - **List Transcripts** - Return a list of transcripts. - **List Messages** - Return a list of messages associated with your account. - **List Message Media** - Return a list of media associated with your message. - **List Calls** - Return a list of calls associated with your account. - **Get Transcripts** - Retrieves full transcripts for the specified transcript SIDs. - **Get Message** - Return details of a message. - **Get Call** - Return call resource of an individual call. - **Download Recording Media** - Download a recording media file. - **Delete Message** - Delete a message record from your account. - **Delete Call** - Remove a call record from your account. - **Create Verification Service** - Create a verification service for sending SMS verifications. - **Check Verification Token** - Check if user-provided token is correct. ## How does Viktor work with Twilio? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Twilio with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Twilio actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Twilio AI agent? A Twilio AI agent is an AI that connects to your Twilio account and completes work in it - it doesn't just answer questions about Twilio, it takes the actions. Viktor is that agent: an AI employee that works in Twilio on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Twilio actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Twilio Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Twilio actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Twilio? Yes. Twilio is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Twilio from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Twilio to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Twilio, then paste an API key from your Twilio account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Twilio? Viktor can run 24 Twilio actions, including Get Call, List Calls, and Get Message - and chain them with other tools in a single request. In practice that means Viktor helps you send SMS, voice, or OTP messages through an API. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Twilio? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Twilio actions to take, runs them, and reports back. ### Is my Twilio data secure with Viktor? Yes. Viktor connects to Twilio with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Twilio integration cost? Nothing extra - every integration, including Twilio, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Twilio together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Twilio, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Twilio together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Discord Bot](https://viktor.com/integrations/discord-bot) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.