# Trengo AI employee Viktor works in Trengo for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Trengo and helps you triage and resolve customer support tickets, running 34 Trengo actions for you like Get Label, Get Block, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in Trengo and reports back. Viktor connects with an API key. - Tool: Trengo - Category: Customer Support - Connection: API key - Actions available: 34 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/trengo ## What can your AI employee do in Trengo? Viktor connects to your Trengo account and completes work in it. He doesn't just answer questions about Trengo, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Trengo actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Trengo Customer service software ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 34 Trengo actions, chains them together 3. **Runs in Trengo** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Trengo from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Trengo, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Trengo work on a schedule, like a weekly Trengo summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Trengo actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Trengo. ## What can you ask Viktor to do in Trengo? - "Summarize today's open tickets in Trengo and flag the urgent ones." - "Draft replies to the open tickets in Trengo and queue them for my approval." - "Pull this week's ticket volume and response time from Trengo every Monday." - "Watch Trengo for tickets that mention churn and flag them for me." ## How does Viktor work with Trengo? 1. Open Viktor in a supported workspace. 2. Connect Trengo with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Trengo actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Trengo? (34 actions) - **List To User ID Options** - Retrieves available options for the To User ID field. - **List Ticket Result ID Options** - Retrieves available options for the Ticket Result ID field. - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **List Team ID Options** - Retrieves available options for the Team ID field. - **List Label ID Options** - Retrieves available options for the Label ID field. - **List Help Center ID Options** - Retrieves available options for the Help Center ID field. - **List Channel ID Options** - Retrieves available options for the Channel ID field. - **Send A WhatsApp Message Template** - Sends a WhatsApp message template. - **Send A Ticket Message** - Send a message to a ticket. - **Send A Team Chat Message** - Send a message as a bot in the Team Chat. - **Send A Message** - This action can be used to easily send a message or an email without having to think about contacts or tickets. - **Remove Label** - Remove a label from a ticket. - **Log A Voice Call** - Logs a phone call from external VOIP applications. - **List Tickets** - List tickets according to the specified criteria. - **List Messages** - List messages from a ticket. - **List Labels** - List all labels. - **List Help Centers** - List all help centers. - **List Articles** - List articles from a help center according to the specified criteria. - **List All Quick Replies** - List all quick replies. - **List All Categories** - List all categories in a help center. - **List All Blocks** - List all blocks in a help center. - **Get Ticket** - Get a specific ticket. - **Get Message** - Get a message by ID. - **Get Label** - Get a label by ID. - **Get Help Center** - Get a specific help center. - **Get Email Message Content** - Retrieve the full email content for a specific ticket message. Use this when emailmessage.collapsed is true in the List Messages response. - **Get Category** - Get a specific category. - **Get Block** - Get a specific block. - **Get Article** - Get a specific article. - **Find Contacts** - Finds contacts with the given term. - **Create Contact** - Creates a contact. If a contact with given identifier already exists, returns it. - **Close Ticket** - Close a ticket. - **Attach Label** - Attach a label to a ticket. - **Assign Ticket** - Assign a Trengo ticket to a user or a team. ## Viktor uses Trengo together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Help Scout](https://viktor.com/integrations/help-scout) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Zendesk](https://viktor.com/integrations/zendesk) - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Intercom](https://viktor.com/integrations/intercom) - [Help Scout (API Keys)](https://viktor.com/integrations/help-scout-api-keys) ## FAQ ### Does Viktor integrate with Trengo? Yes. Trengo is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Trengo from their workspace - no workflow builder, no code. ### How do I connect Trengo to Viktor? Ask Viktor in your workspace to connect Trengo, then paste an API key from your Trengo account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Trengo? Viktor can run 34 Trengo actions, including Get Label, Get Block, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Trengo? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Trengo actions to take, runs them, and reports back. ### Is my Trengo data secure with Viktor? Yes. Viktor connects to Trengo with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Trengo integration cost? Nothing extra - every integration, including Trengo, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Trengo together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Trengo, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.