# Trengo AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Trengo and helps you triage and resolve customer support tickets, running 34 Trengo actions for you like Get Label, Get Block, and Get Ticket. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Trengo and reports back. Viktor connects with a scoped API key. - Tool: Trengo - Category: Customer Support - Connection: API key - Actions available: 34 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/trengo ## What can you ask Viktor to do in Trengo? - "Summarize today's open tickets in Trengo and flag the urgent ones." - "Draft replies to the open tickets in Trengo and queue them for my approval." - "Pull this week's ticket volume and response time from Trengo every Monday." - "Watch Trengo for tickets that mention churn and alert me immediately." ## What can Viktor do in Trengo? (34 actions) - **List To User ID Options** - Retrieves available options for the To User ID field. - **List Ticket Result ID Options** - Retrieves available options for the Ticket Result ID field. - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **List Team ID Options** - Retrieves available options for the Team ID field. - **List Label ID Options** - Retrieves available options for the Label ID field. - **List Help Center ID Options** - Retrieves available options for the Help Center ID field. - **List Channel ID Options** - Retrieves available options for the Channel ID field. - **Send A WhatsApp Message Template** - Sends a WhatsApp message template. - **Send A Ticket Message** - Send a message to a ticket. - **Send A Team Chat Message** - Send a message as a bot in the Team Chat. - **Send A Message** - This action can be used to easily send a message or an email without having to think about contacts or tickets. - **Remove Label** - Remove a label from a ticket. - **Log A Voice Call** - Logs a phone call from external VOIP applications. - **List Tickets** - List tickets according to the specified criteria. - **List Messages** - List messages from a ticket. - **List Labels** - List all labels. - **List Help Centers** - List all help centers. - **List Articles** - List articles from a help center according to the specified criteria. - **List All Quick Replies** - List all quick replies. - **List All Categories** - List all categories in a help center. - **List All Blocks** - List all blocks in a help center. - **Get Ticket** - Get a specific ticket. - **Get Message** - Get a message by ID. - **Get Label** - Get a label by ID. - **Get Help Center** - Get a specific help center. - **Get Email Message Content** - Retrieve the full email content for a specific ticket message. Use this when emailmessage.collapsed is true in the List Messages response. - **Get Category** - Get a specific category. - **Get Block** - Get a specific block. - **Get Article** - Get a specific article. - **Find Contacts** - Finds contacts with the given term. - **Create Contact** - Creates a contact. If a contact with given identifier already exists, returns it. - **Close Ticket** - Close a ticket. - **Attach Label** - Attach a label to a ticket. - **Assign Ticket** - Assign a Trengo ticket to a user or a team. ## How does Viktor work with Trengo? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Trengo with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Trengo actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Trengo AI agent? A Trengo AI agent is an AI that connects to your Trengo account and completes work in it - it doesn't just answer questions about Trengo, it takes the actions. Viktor is that agent: an AI employee that works in Trengo on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Trengo actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Trengo Customer service software ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Trengo actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Trengo? Yes. Trengo is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Trengo from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Trengo to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Trengo, then paste an API key from your Trengo account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Trengo? Viktor can run 34 Trengo actions, including Get Label, Get Block, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Trengo? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Trengo actions to take, runs them, and reports back. ### Is my Trengo data secure with Viktor? Yes. Viktor connects to Trengo with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Trengo integration cost? Nothing extra - every integration, including Trengo, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Trengo together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Trengo, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Trengo together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) - [Freshchat](https://viktor.com/integrations/freshchat) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.