# TOPdesk AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to TOPdesk with a scoped API key and helps you triage and resolve customer support tickets, running 22 TOPdesk actions for you like Get Incident, Get Incidents, and Update Incident. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in TOPdesk and reports back. Setup takes about two minutes. - Tool: TOPdesk - Category: Other - Connection: API key - Actions available: 22 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/topdesk ## What can you ask Viktor to do in TOPdesk? - "Summarize today's open tickets in TOPdesk and flag the urgent ones." - "Draft replies to the open tickets in TOPdesk and queue them for my approval." - "Pull this week's ticket volume and response time from TOPdesk every Monday." - "Watch TOPdesk for tickets that mention churn and alert me immediately." ## What can Viktor do in TOPdesk? (22 actions) - **List Urgency ID Options** - Retrieves available options for the Urgency ID field. - **List SLA ID Options** - Retrieves available options for the SLA ID field. - **List Processing Status ID Options** - Retrieves available options for the Processing Status ID field. - **List Priority ID Options** - Retrieves available options for the Priority ID field. - **List Location ID Options** - Retrieves available options for the Location ID field. - **List Impact ID Options** - Retrieves available options for the Impact ID field. - **List Entry Type ID Options** - Retrieves available options for the Entry Type ID field. - **List Duration ID Options** - Retrieves available options for the Duration ID field. - **List Closure Code ID Options** - Retrieves available options for the Closure Code ID field. - **List Category ID Options** - Retrieves available options for the Category ID field. - **List Call Type ID Options** - Retrieves available options for the Call Type ID field. - **List Branch ID Options** - Retrieves available options for the Branch ID field. - **Update Incident** - Updates an existing incident. - **Get Knowledge Items** - Returns a list of Knowledge Items. - **Get Knowledge Item Statuses** - Returns the list of possible Knowledge Item statuses. - **Get Incidents** - Returns a list of incidents. - **Get Incident** - Returns an incident by ID. - **Get Incident Progress Trail By Number** - Get incident progress trail by incident number. - **Get Incident Progress Trail By ID** - Get incident progress trail by incident ID. - **Get Incident Actions By Number** - Get incident actions by incident number. - **Get Incident Actions By ID** - Get incident actions by incident ID. - **Create Incident** - Creates a new incident. ## How does Viktor work with TOPdesk? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect TOPdesk with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the TOPdesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a TOPdesk AI agent? A TOPdesk AI agent is an AI that connects to your TOPdesk account and completes work in it - it doesn't just answer questions about TOPdesk, it takes the actions. Viktor is that agent: an AI employee that works in TOPdesk on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right TOPdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About TOPdesk IT Service Management Platform ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive TOPdesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with TOPdesk? Yes. TOPdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in TOPdesk from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect TOPdesk to Viktor? Ask Viktor in Slack or Microsoft Teams to connect TOPdesk, then paste an API key from your TOPdesk account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in TOPdesk? Viktor can run 22 TOPdesk actions, including Get Incident, Get Incidents, and Update Incident - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate TOPdesk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which TOPdesk actions to take, runs them, and reports back. ### Is my TOPdesk data secure with Viktor? Yes. Viktor connects to TOPdesk with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the TOPdesk integration cost? Nothing extra - every integration, including TOPdesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use TOPdesk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from TOPdesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses TOPdesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Other integrations - [Databricks](https://viktor.com/integrations/databricks) - [Front](https://viktor.com/integrations/front) - [BingX](https://viktor.com/integrations/bingx) - [Google Dialogflow](https://viktor.com/integrations/google-dialogflow) - [Google Slides](https://viktor.com/integrations/google-slides-2) - [Waitwhile](https://viktor.com/integrations/waitwhile) - [Dixa](https://viktor.com/integrations/dixa) - [Sendoso](https://viktor.com/integrations/sendoso) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.