# Tiledesk AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Tiledesk and helps you build and train custom AI assistants on your data the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Tiledesk and reports back. Viktor connects in one click via OAuth. - Tool: Tiledesk - Category: AI & Machine Learning - Connection: One-click OAuth - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/tiledesk ## What can you ask Viktor to do in Tiledesk? - "Train a Tiledesk assistant on this batch of documents and test it with these questions." - "Update the knowledge base behind our Tiledesk assistant with this new content." - "Pull this week's Tiledesk conversation logs and summarize the most common questions." - "Watch Tiledesk for a conversation the bot couldn't answer and alert me." ## What can Viktor do in Tiledesk? Viktor works with Tiledesk through a managed connector to help you build and train custom AI assistants on your data: describe the task in plain English and Viktor figures out the right Tiledesk calls, runs the work, and reports back. ## How does Viktor work with Tiledesk? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Tiledesk with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Tiledesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Tiledesk AI agent? A Tiledesk AI agent is an AI that connects to your Tiledesk account and completes work in it - it doesn't just answer questions about Tiledesk, it takes the actions. Viktor is that agent: an AI employee that works in Tiledesk on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Tiledesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Tiledesk We help people from all around the world to build chatbots and conversational apps. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Tiledesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Tiledesk? Yes. Tiledesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Tiledesk from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Tiledesk to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Tiledesk, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Tiledesk? Viktor works with Tiledesk through a managed connector to help you build and train custom AI assistants on your data: describe the task in plain English and Viktor figures out the right Tiledesk calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate Tiledesk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Tiledesk actions to take, runs them, and reports back. ### Is my Tiledesk data secure with Viktor? Yes. Viktor connects to Tiledesk in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Tiledesk integration cost? Nothing extra - every integration, including Tiledesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Tiledesk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Tiledesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Tiledesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More AI & Machine Learning integrations - [Browser Use](https://viktor.com/integrations/browser-use) - [Symbl.ai](https://viktor.com/integrations/symbl-ai) - [Airtable](https://viktor.com/integrations/airtable-2) - [Daytona](https://viktor.com/integrations/daytona) - [GitLab](https://viktor.com/integrations/gitlab) - [Devin](https://viktor.com/integrations/devin) - [Ollama](https://viktor.com/integrations/ollama) - [302.AI](https://viktor.com/integrations/302-ai) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.