# Textline AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Textline with a scoped API key and helps you run live chat and chatbot conversations with customers, running 3 Textline actions for you like Send Message, Send Announcement, and Create Or Update Contact. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Textline and reports back. Setup takes about two minutes. - Tool: Textline - Category: E-Commerce - Connection: API key - Actions available: 3 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/textline ## What can you ask Viktor to do in Textline? - "Summarize today's Textline conversations and flag the ones that need a human." - "Draft a canned reply in Textline for the most common question this week." - "Watch Textline for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Textline every Monday." ## What can Viktor do in Textline? (3 actions) - **Send Message** - Send a new message directly to a contact. - **Send Announcement** - Send an announcement to a group of contacts. - **Create Or Update Contact** - Create or update a contact in the Textline address book. ## How does Viktor work with Textline? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Textline with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Textline actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Textline AI agent? A Textline AI agent is an AI that connects to your Textline account and completes work in it - it doesn't just answer questions about Textline, it takes the actions. Viktor is that agent: an AI employee that works in Textline on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Textline actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Textline Textline is the most secure business texting platform for modern customer support, sales, marketing, and logistics teams. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Textline actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Textline? Yes. Textline is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Textline from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Textline to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Textline, then paste an API key from your Textline account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Textline? Viktor can run 3 Textline actions, including Send Message, Send Announcement, and Create Or Update Contact - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Textline? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Textline actions to take, runs them, and reports back. ### Is my Textline data secure with Viktor? Yes. Viktor connects to Textline with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Textline integration cost? Nothing extra - every integration, including Textline, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Textline together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Textline, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Textline together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.