# Teamwork Desk AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Teamwork Desk in one click via OAuth and helps you triage and resolve customer support tickets, running 15 Teamwork Desk actions for you like Update Ticket, Create Ticket, and Update Customer. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Teamwork Desk and reports back. Setup takes about two minutes. - Tool: Teamwork Desk - Category: Customer Support - Connection: One-click OAuth - Actions available: 15 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/teamwork-desk ## What can you ask Viktor to do in Teamwork Desk? - "Summarize today's open tickets in Teamwork Desk and flag the urgent ones." - "Draft replies to the open tickets in Teamwork Desk and queue them for my approval." - "Pull this week's ticket volume and response time from Teamwork Desk every Monday." - "Watch Teamwork Desk for tickets that mention churn and alert me immediately." ## What can Viktor do in Teamwork Desk? (15 actions) - **Update Ticket** - Update a specific ticket. - **Update Customer** - Update a specific customer. - **Reply To Ticket** - Reply to a specific ticket. - **List Type Id Options** - Retrieves available options for the Type Id field. - **List Ticket Id Options** - Retrieves available options for the Ticket Id field. - **List Tags Options** - Retrieves available options for the Tags field. - **List Status Id Options** - Retrieves available options for the Status Id field. - **List Source Id Options** - Retrieves available options for the Source Id field. - **List Priority Id Options** - Retrieves available options for the Priority Id field. - **List Inboxes Options** - Retrieves available options for the Inboxes field. - **List Inbox ID Options** - Retrieves available options for the Inbox ID field. - **List Customer Options** - Retrieves available options for the Customer field. - **List Company Options** - Retrieves available options for the Company field. - **Create Ticket** - Create a new ticket. - **Create Customer** - Create a new customer. ## How does Viktor work with Teamwork Desk? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Teamwork Desk with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Teamwork Desk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Teamwork Desk AI agent? A Teamwork Desk AI agent is an AI that connects to your Teamwork Desk account and completes work in it - it doesn't just answer questions about Teamwork Desk, it takes the actions. Viktor is that agent: an AI employee that works in Teamwork Desk on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Teamwork Desk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Teamwork Desk Ticketing system designed to easily manage customer queries, saving you time and money. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Teamwork Desk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Teamwork Desk? Yes. Teamwork Desk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Teamwork Desk from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Teamwork Desk to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Teamwork Desk, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Teamwork Desk? Viktor can run 15 Teamwork Desk actions, including Update Ticket, Create Ticket, and Update Customer - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Teamwork Desk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Teamwork Desk actions to take, runs them, and reports back. ### Is my Teamwork Desk data secure with Viktor? Yes. Viktor connects to Teamwork Desk in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Teamwork Desk integration cost? Nothing extra - every integration, including Teamwork Desk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Teamwork Desk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Teamwork Desk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Teamwork Desk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) - [Freshchat](https://viktor.com/integrations/freshchat) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.