# SupportBee AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to SupportBee with a scoped API key and helps you triage and resolve customer support tickets, running 2 SupportBee actions for you like Create Ticket, and List Ticket ID Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in SupportBee and reports back. Setup takes about two minutes. - Tool: SupportBee - Category: Customer Support - Connection: API key - Actions available: 2 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/supportbee ## What can you ask Viktor to do in SupportBee? - "Summarize today's open tickets in SupportBee and flag the urgent ones." - "Draft replies to the open tickets in SupportBee and queue them for my approval." - "Pull this week's ticket volume and response time from SupportBee every Monday." - "Watch SupportBee for tickets that mention churn and alert me immediately." ## What can Viktor do in SupportBee? (2 actions) - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **Create Ticket** - Creates a client. ## How does Viktor work with SupportBee? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect SupportBee with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the SupportBee actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a SupportBee AI agent? A SupportBee AI agent is an AI that connects to your SupportBee account and completes work in it - it doesn't just answer questions about SupportBee, it takes the actions. Viktor is that agent: an AI employee that works in SupportBee on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right SupportBee actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About SupportBee SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive SupportBee actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with SupportBee? Yes. SupportBee is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in SupportBee from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect SupportBee to Viktor? Ask Viktor in Slack or Microsoft Teams to connect SupportBee, then paste an API key from your SupportBee account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in SupportBee? Viktor can run 2 SupportBee actions, including Create Ticket, and List Ticket ID Options - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate SupportBee? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which SupportBee actions to take, runs them, and reports back. ### Is my SupportBee data secure with Viktor? Yes. Viktor connects to SupportBee with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the SupportBee integration cost? Nothing extra - every integration, including SupportBee, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use SupportBee together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from SupportBee, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses SupportBee together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.