# Sunshine Conversations AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Sunshine Conversations with a scoped API key and helps you run live chat and chatbot conversations with customers, running 9 Sunshine Conversations actions for you like Post Activity, List Messages, and Get Conversation. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Sunshine Conversations and reports back. Setup takes about two minutes. - Tool: Sunshine Conversations - Category: Communication - Connection: API key - Actions available: 9 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/sunshine-conversations ## What can you ask Viktor to do in Sunshine Conversations? - "Summarize today's Sunshine Conversations conversations and flag the ones that need a human." - "Draft a canned reply in Sunshine Conversations for the most common question this week." - "Watch Sunshine Conversations for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Sunshine Conversations every Monday." ## What can Viktor do in Sunshine Conversations? (9 actions) - **Update Conversation** - Update a conversation. - **Post Text Message** - Post a text message, optionally with action buttons. - **Post Activity** - Post a conversation activity (e.g. typing indicators or read receipts). - **List Participants** - List participants of a conversation. - **List Messages** - List messages. - **List Integrations** - List integrations for the authenticated user. - **List Conversations** - List all conversations that a user is part of. - **Join Conversation** - Join a conversation. - **Get Conversation** - Get a conversation. ## How does Viktor work with Sunshine Conversations? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Sunshine Conversations with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Sunshine Conversations actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Sunshine Conversations AI agent? A Sunshine Conversations AI agent is an AI that connects to your Sunshine Conversations account and completes work in it - it doesn't just answer questions about Sunshine Conversations, it takes the actions. Viktor is that agent: an AI employee that works in Sunshine Conversations on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Sunshine Conversations actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Sunshine Conversations Unified messaging platform ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Sunshine Conversations actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Sunshine Conversations? Yes. Sunshine Conversations is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Sunshine Conversations from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Sunshine Conversations to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Sunshine Conversations, then paste an API key from your Sunshine Conversations account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Sunshine Conversations? Viktor can run 9 Sunshine Conversations actions, including Post Activity, List Messages, and Get Conversation - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Sunshine Conversations? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Sunshine Conversations actions to take, runs them, and reports back. ### Is my Sunshine Conversations data secure with Viktor? Yes. Viktor connects to Sunshine Conversations with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Sunshine Conversations integration cost? Nothing extra - every integration, including Sunshine Conversations, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Sunshine Conversations together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Sunshine Conversations, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Sunshine Conversations together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.