# Social Intents AI employee Viktor is an AI employee that connects to Social Intents and helps you run live chat and chatbot conversations with customers the way a teammate would. Ask in plain English from your workspace; Viktor does the work in Social Intents and reports back. Viktor connects with a scoped API key. - Tool: Social Intents - Category: Customer Support - Connection: API key - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/social-intents ## What can you ask Viktor to do in Social Intents? - "Summarize today's Social Intents conversations and flag the ones that need a human." - "Draft a canned reply in Social Intents for the most common question this week." - "Watch Social Intents for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Social Intents every Monday." ## What can Viktor do in Social Intents? Viktor works with Social Intents through a managed connector to help you run live chat and chatbot conversations with customers: describe the task in plain English and Viktor figures out the right Social Intents calls, runs the work, and reports back. ## How does Viktor work with Social Intents? 1. Open Viktor in a supported workspace. 2. Connect Social Intents with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Social Intents actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Social Intents AI agent? A Social Intents AI agent is an AI that connects to your Social Intents account and completes work in it - it doesn't just answer questions about Social Intents, it takes the actions. Viktor is an AI employee that works in Social Intents on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Social Intents actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Social Intents Social Intents is a social apps platform that allows live chat with website visitors to offer great customer service and sell more right from MS Teams, Slack, Zoom, or Webex. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Social Intents actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Social Intents? Yes. Social Intents is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Social Intents from their workspace - no workflow builder, no code. ### How do I connect Social Intents to Viktor? Ask Viktor in your workspace to connect Social Intents, then paste an API key from your Social Intents account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Social Intents? Viktor works with Social Intents through a managed connector to help you run live chat and chatbot conversations with customers: describe the task in plain English and Viktor figures out the right Social Intents calls, runs the work, and reports back with the result in your workspace. ### Do I need to build workflows to automate Social Intents? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Social Intents actions to take, runs them, and reports back. ### Is my Social Intents data secure with Viktor? Yes. Viktor connects to Social Intents with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Social Intents integration cost? Nothing extra - every integration, including Social Intents, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Social Intents together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Social Intents, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Viktor uses Social Intents together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.