# Snappy AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Snappy with a scoped API key and helps you triage and resolve customer support tickets, running 2 Snappy actions for you like Create Wall Post, and List Account ID Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Snappy and reports back. Setup takes about two minutes. - Tool: Snappy - Category: Customer Support - Connection: API key - Actions available: 2 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/snappy ## What can you ask Viktor to do in Snappy? - "Summarize today's open tickets in Snappy and flag the urgent ones." - "Draft replies to the open tickets in Snappy and queue them for my approval." - "Pull this week's ticket volume and response time from Snappy every Monday." - "Watch Snappy for tickets that mention churn and alert me immediately." ## What can Viktor do in Snappy? (2 actions) - **List Account ID Options** - Retrieves available options for the Account ID field. - **Create Wall Post** - Creates a wall post. ## How does Viktor work with Snappy? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Snappy with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Snappy actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Snappy AI agent? A Snappy AI agent is an AI that connects to your Snappy account and completes work in it - it doesn't just answer questions about Snappy, it takes the actions. Viktor is that agent: an AI employee that works in Snappy on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Snappy actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Snappy Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Snappy actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Snappy? Yes. Snappy is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Snappy from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Snappy to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Snappy, then paste an API key from your Snappy account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Snappy? Viktor can run 2 Snappy actions, including Create Wall Post, and List Account ID Options - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Snappy? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Snappy actions to take, runs them, and reports back. ### Is my Snappy data secure with Viktor? Yes. Viktor connects to Snappy with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Snappy integration cost? Nothing extra - every integration, including Snappy, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Snappy together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Snappy, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Snappy together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.